Marcella Ballard

• Process high-volume data entry for customer payment transactions, including ACH drafts ad recurring payments.
• Audit policyholder accounts to ensure accuracy of credit balances and initiate refund processing.
• Investigate and resolve misapplied payments through detailed account research.
• Post and transfer customer payments , write off minor policy balance in accordance with company policy.
• Generate and maintain premium finance reports
• Reconcile and process chargebacks on premium payments returned or disputed by financial institutions.
• Identify and process Non-Sufficient transactions on policyholders account due to various reasons to ensure accurate account reconciliation.
• Research and apply un-posted payments received to the appropriate policyholder accounts.
• Handle inbound calls from internal and external customers, providing account support and payment resolution.

.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.
• Answering and handling phone calls for guests.

• Processed accounts receivable and payable transactions, ensuring timely posting to clients account.
• Balancing at the end of work shift.
• Handle incoming and outgoing calls to resolve payments issue for various clients.

• Managed high-volume workload while maintaining strict attention to detail to process repossessed vehicle titles and coordinated with auctions and state DMVs.
• Applied for lost or duplicate titles and followed up on pending title issues.
• Granted account extensions and updated title documentation with accuracy and confidentiality.
• Collaborated with internal teams to ensure efficient title processing and resolution of title discrepancies.\
• Delivered exceptional customer service via phone and in person, handling high volume customer inquiries.