MARCELLA BOYLES
Oxford
Summary
Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care.
Overview
14
14
years of professional experience
Work History
Barista/Culinary Specialist
Kettering heath
Hamilton
01.2023 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and other coffee-making equipment efficiently.
Scheduler Coordinator
Stateline Medical Equipment
College Corner
07.2019 - Current
- Created patients charts and insurance information
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Posted charges, updated accounts and issued bills to departing guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Set up appointments for physician visits and procedures using calendar software.
- Checked patients in and out for appointments and collected co-payments.
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Online Store Manager
Capitol Varsity
Oxford
06.2018 - 07.2019
FRONT DESK RECEPTIONIST
INDEPENDENCE ORTHOPEDICS
Oxford
01.2015 - 01.2018
Receptionist
Good Medicine
Oxford
02.2012 - 05.2014
Education
High School Diploma -
Fairfield High School
Fairfield, OHSkills
- Organization and Time Management
- Medical Recordkeeping
- Problem-Solving
- Detail-Oriented
- Customer Service
- Appointment Scheduling
Timeline
Barista/Culinary Specialist
Kettering heath
01.2023 - Current
Scheduler Coordinator
Stateline Medical Equipment
07.2019 - Current
Online Store Manager
Capitol Varsity
06.2018 - 07.2019
FRONT DESK RECEPTIONIST
INDEPENDENCE ORTHOPEDICS
01.2015 - 01.2018
Receptionist
Good Medicine
02.2012 - 05.2014
High School Diploma -
Fairfield High School