Marcella Boyles
Oxford,OH
Summary
Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care.
Overview
14
14
years of professional experience
Work History
Barista
Kettering Health Network
Hamilton, OH
12.2022 - 11.2025
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new baristas on equipment usage and beverage preparation methods.
- Handled cash register transactions accurately, ensuring smooth point-of-sale operations.
- Developed specialty drink recipes that increased menu variety and customer interest.
Scheduler Coordinator
Stateline Medical Equipment
West College Corner, IN
07.2019 - 11.2022
- Created patients charts and insurance information
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
Online Store Manager
Capitol Varsity
Oxford, OH
06.2018 - 07.2019
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
FRONT DESK RECEPTIONIST
INDEPENDENCE ORTHOPEDICS
Oxford, OH
01.2015 - 01.2018
- Posted charges, updated accounts and issued bills to departing guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Set up appointments for physician visits and procedures using calendar software.
- Checked patients in and out for appointments and collected co-payments.
Receptionist
Good Medicine
Oxford, OH
02.2012 - 05.2014
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Maintained confidentiality of records relating to clients' treatment.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education
High School Diploma - undefined
Fairfield High School
Fairfield, OH06.1984
Skills
- Organization and Time Management
- Medical Recordkeeping
- Problem-Solving
- Detail-Oriented
- CPR Certified
- Medical Charting
- Customer Service
- Appointment Scheduling
Timeline
Barista
Kettering Health Network
12.2022 - 11.2025
Scheduler Coordinator
Stateline Medical Equipment
07.2019 - 11.2022
Online Store Manager
Capitol Varsity
06.2018 - 07.2019
FRONT DESK RECEPTIONIST
INDEPENDENCE ORTHOPEDICS
01.2015 - 01.2018
Receptionist
Good Medicine
02.2012 - 05.2014
High School Diploma - undefined
Fairfield High School