Marcella Brossa
Pinehurst,TX
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Sales Producer
Zelaya- Allstate Insurance Agency
03.2024 - 04.2024
- Increased customer retention with exceptional client service and timely follow-ups on policy renewals.
- Educated customers on various insurance products, empowering them to make informed decisions regarding their policies.
- Generated quotes and proposals for clients to match individual needs.
- Followed up promptly with interested clients to close sales.
Insurance Agent
April Roberts Ins and Fin Svcs Inc.
11.2023 - 02.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Generated leads through cold-calling, networking and other outreach methods.
Office Manager
The O'Neal Group, Inc- Allstate Agency
06.2015 - 09.2021
- Managed payroll and agency scheduled.
- Administrative and clerical duties.
- Helped with retention of existing clients.
- Always looking for ways to increase the book of business with new clients.
- Processed daily bank deposits.
- Ensured new clients were 100% satisfied with services provided by following up with them.
- Coordinate/organize events with the local community leaders and partnerships with small business owners.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Solved problems specifically whenever clients needed assistance with claims.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor's degree - Public Relations And Communications
Technological University of El Salvador
05.2014
HIGH SCHOOL DIPLOMA -
En-Hacore Christian School
11.2009
Skills
- Office Management
- Multitasking
- Client retention
- Live chat
- Time management
- Work Ethic
- Computer skills
- Customer service
- Team work
- Bilingual (Spanish)
- Problem solving
- Decision making
- Detail oriented
- Team management
- Insurance Sales
- Organizational skills
- Inside sales
- Goal-Oriented
- Email Marketing
- Customer follow-up
Certification
- General lines P&C Texas License, 01/01/24 - 01/01/26
Timeline
Insurance Sales Producer
Zelaya- Allstate Insurance Agency
03.2024 - 04.2024
Insurance Agent
April Roberts Ins and Fin Svcs Inc.
11.2023 - 02.2024
Office Manager
The O'Neal Group, Inc- Allstate Agency
06.2015 - 09.2021
Bachelor's degree - Public Relations And Communications
Technological University of El Salvador
HIGH SCHOOL DIPLOMA -
En-Hacore Christian School