Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcella Brown

Elk Grove,CA

Summary

Over 10 years of experience providing a wide range of administrative support. Effective customer service, communication, problem resolution, and time management. Recognized as the "go to " person for resolving issues; provides guidance and training. Self-motivated, organized, detailed, and multi-task oriented with strong follow through. Learns quickly and works well independently in a fast-paced and hectic environment.

Overview

18
18
years of professional experience

Work History

Independent Contractor

Uber/Lyft
10.2020 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Providing safe and reliable transportation to get customers to their destination while providing great conversation and ride with comfort.

Sales Development Representative

Spectrumvoip
11.2021 - 09.2022
  • Responsible for expanding customer base.
  • Generated and qualified new leads.
  • Focused on meeting and exceeding sales goals.
  • Promoted products and services while delivering quality customer service.
  • Communicated with all levels of the organization.

Retail Sales Associate

Bath & Body Works Inc.
08.2019 - 07.2022
  • Drove sales through engagement of customers, suggestive selling and sharing product knowledge.
  • Serve customers by helping them select products.
  • Greet and received customers in a welcoming manner.
  • Responded to customers questions.
  • Directed customers by escorting to racks and counters.
  • Provided outstanding service.
  • Documented sales by creating and updating customer profile records.
  • Managed financial transactions.
  • Processed payments by totaling purchases, cash and store or other credit and debit cards.
  • Alerted management of potential security issues.
  • Assisted with inventory, including receiving and stocking merchandise.
  • Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Office Manager

The Michaels Organization
06.2019 - 08.2019
  • Responsible for the efficient functioning of the office through a range of administrative, financial, and managerial tasks.
  • Supervise and ensure the smooth running of the office on a day-to-day basis.
  • Event planning and maintaining supplies in the office.
  • Manage office services vendors/property manager, such as; order supplies, approve invoices, conflict resolution.
  • Maintain calendars, schedule meetings, meeting/conference rooms, etc.
  • Sort and distribute mail, prepare, send overnight packages and normal mail.
  • Answer telephones, give information to callers, take and retrieve messages, direct calls to appropriate staff.
  • Greet visitors as required
  • Prepare correspondence, including letters, emails, announcements, phones/contact lists, charts, graphs, presentations and forms.
  • Operate office equipment, including: computers, fax machines, printers/copiers, phone systems.
  • Coordinate and make travel/hotel arrangements as needed.
  • Organize meeting and events, including venue selection and catering.
  • Completed required forms, records, and reports in accordance with company procedures.
  • Assist management and department staff with support tasks for the department or functional areas.

Yard Duty Supervisor

Elk Grove Unified School District
09.2016 - 05.2019
  • Supervisor of students outside of classes as directed by the onsite designee.
  • Supervise students and hold them accountable to meet minimum expectations.
  • Regarding school requirements for health, safety, respect of others and rules.
  • Paraprofessional educator assisting teachers in the classroom, supervise.
  • Students outside of the classroom or provide administrative support to teachers.
  • Help with special needs students and cares for their physical, emotional health and safety, affirming their responsibilities and striving to promote dignity in all relationships.

Household Manager

Home Business
01.2006 - 09.2016
  • Provided a wide range of administrative tasks in the management of a busy household.
  • Scheduled appointments, coordinated transportation, and managed logistics.
  • Planned and executed activities.
  • Directly handled purchasing, inventory management, and distribution.
  • Bookkeeping, Budgeting and vendor management.

Education

Associate of Applied Science - Accounting And Business Operations

Arizona Institute of Business And Technology
Phoenix, AZ

Skills

  • Workload Management
  • Databases
  • Scheduling
  • Outlook
  • Teaching
  • Customer Support
  • B2B Sales
  • Microsoft Excel
  • Telemarketing
  • Cold Calling
  • Google Suite
  • Inside Sales
  • Word
  • Data Collection
  • Data Management
  • Event Planning
  • Marketing
  • CRM Software
  • Technology Sales
  • Hospitality
  • Communication Skills
  • Social Media Management
  • Analysis Skills
  • Administrative Assistant
  • Accounting
  • Negotiation
  • Customer Service
  • Sales
  • Google Docs
  • Technical Sales
  • Receptionist
  • Microsoft Office
  • Business Development
  • Payroll
  • SalesForce
  • Microsoft Word
  • Excel
  • Data Entry
  • Outbound Sales
  • Office Management
  • Billing
  • Filing

Timeline

Sales Development Representative

Spectrumvoip
11.2021 - 09.2022

Independent Contractor

Uber/Lyft
10.2020 - Current

Retail Sales Associate

Bath & Body Works Inc.
08.2019 - 07.2022

Office Manager

The Michaels Organization
06.2019 - 08.2019

Yard Duty Supervisor

Elk Grove Unified School District
09.2016 - 05.2019

Household Manager

Home Business
01.2006 - 09.2016

Associate of Applied Science - Accounting And Business Operations

Arizona Institute of Business And Technology

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Marcella Brown