Marcella Brown
Elk Grove,CA
Summary
Over 10 years of experience providing a wide range of administrative support. Effective customer service, communication, problem resolution, and time management. Recognized as the "go to " person for resolving issues; provides guidance and training. Self-motivated, organized, detailed, and multi-task oriented with strong follow through. Learns quickly and works well independently in a fast-paced and hectic environment.
Overview
18
18
years of professional experience
Work History
Independent Contractor
Uber/Lyft
Sacramento, CA
10.2020 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Providing safe and reliable transportation to get customers to their destination while providing great conversation and ride with comfort.
Sales Development Representative
Spectrumvoip
Sacramento, CA
11.2021 - 09.2022
- Responsible for expanding customer base.
- Generated and qualified new leads.
- Focused on meeting and exceeding sales goals.
- Promoted products and services while delivering quality customer service.
- Communicated with all levels of the organization.
Retail Sales Associate
Bath & Body Works Inc.
Elk Grove, CA
08.2019 - 07.2022
- Drove sales through engagement of customers, suggestive selling and sharing product knowledge.
- Serve customers by helping them select products.
- Greet and received customers in a welcoming manner.
- Responded to customers questions.
- Directed customers by escorting to racks and counters.
- Provided outstanding service.
- Documented sales by creating and updating customer profile records.
- Managed financial transactions.
- Processed payments by totaling purchases, cash and store or other credit and debit cards.
- Alerted management of potential security issues.
- Assisted with inventory, including receiving and stocking merchandise.
- Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Office Manager
The Michaels Organization
Elk Grove, CA
06.2019 - 08.2019
- Responsible for the efficient functioning of the office through a range of administrative, financial, and managerial tasks.
- Supervise and ensure the smooth running of the office on a day-to-day basis.
- Event planning and maintaining supplies in the office.
- Manage office services vendors/property manager, such as; order supplies, approve invoices, conflict resolution.
- Maintain calendars, schedule meetings, meeting/conference rooms, etc.
- Sort and distribute mail, prepare, send overnight packages and normal mail.
- Answer telephones, give information to callers, take and retrieve messages, direct calls to appropriate staff.
- Greet visitors as required
- Prepare correspondence, including letters, emails, announcements, phones/contact lists, charts, graphs, presentations and forms.
- Operate office equipment, including: computers, fax machines, printers/copiers, phone systems.
- Coordinate and make travel/hotel arrangements as needed.
- Organize meeting and events, including venue selection and catering.
- Completed required forms, records, and reports in accordance with company procedures.
- Assist management and department staff with support tasks for the department or functional areas.
Yard Duty Supervisor
Elk Grove Unified School District
Elk Grove, CA
09.2016 - 05.2019
- Supervisor of students outside of classes as directed by the onsite designee.
- Supervise students and hold them accountable to meet minimum expectations.
- Regarding school requirements for health, safety, respect of others and rules.
- Paraprofessional educator assisting teachers in the classroom, supervise.
- Students outside of the classroom or provide administrative support to teachers.
- Help with special needs students and cares for their physical, emotional health and safety, affirming their responsibilities and striving to promote dignity in all relationships.
Household Manager
Home Business
Elk Grove, CA
01.2006 - 09.2016
- Provided a wide range of administrative tasks in the management of a busy household.
- Scheduled appointments, coordinated transportation, and managed logistics.
- Planned and executed activities.
- Directly handled purchasing, inventory management, and distribution.
- Bookkeeping, Budgeting and vendor management.
Education
Associate of Applied Science - Accounting And Business Operations
Arizona Institute of Business And Technology
Phoenix, AZSkills
- Workload Management
- Databases
- Scheduling
- Outlook
- Teaching
- Customer Support
- B2B Sales
- Microsoft Excel
- Telemarketing
- Cold Calling
- Google Suite
- Inside Sales
- Word
- Data Collection
- Data Management
- Event Planning
- Marketing
- CRM Software
- Technology Sales
- Hospitality
- Communication Skills
- Social Media Management
- Analysis Skills
- Administrative Assistant
- Accounting
- Negotiation
- Customer Service
- Sales
- Google Docs
- Technical Sales
- Receptionist
- Microsoft Office
- Business Development
- Payroll
- SalesForce
- Microsoft Word
- Excel
- Data Entry
- Outbound Sales
- Office Management
- Billing
- Filing
Timeline
Sales Development Representative
Spectrumvoip
11.2021 - 09.2022
Independent Contractor
Uber/Lyft
10.2020 - Current
Retail Sales Associate
Bath & Body Works Inc.
08.2019 - 07.2022
Office Manager
The Michaels Organization
06.2019 - 08.2019
Yard Duty Supervisor
Elk Grove Unified School District
09.2016 - 05.2019
Household Manager
Home Business
01.2006 - 09.2016
Associate of Applied Science - Accounting And Business Operations
Arizona Institute of Business And Technology