Marcella Castleman

Responsible for set up and take down for wedding ceremonies at the top of the mountain . Pre wedding Bridal Dress and bridesmaid preparation Served appetizers Champagne and Beer. Coordinated the photography on top of mountain Chairlift rides.to top of mountain . Set up Bar and served pre wedding guest drinks and appetizers. Kept a very tight time schedule as The reception was at the bottom of the mountain and all guest could either shuttle Take a chairlift ride or ride the alpine slide My job then would be directing the guest where to go and what options were available. I would coordinate the bridal procession and music selection according to the bride and groom. When ceremony was over and the last guest shuttled down we would Shuttle flowers to reception at the bottom and with my team we would tear down and clean up and secure the outdoor venue.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Answered passenger questions and provided solutions to issues arising during flights.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Resolved passenger conflicts and medical emergencies during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.

Responsible for set up and take down for wedding ceremonies at the top of the mountain . Pre wedding Bridal Dress and bridesmaid preparation Served appetizers Champagne and Beer. Coordinated the photography on top of mountain Chairlift rides.to top of mountain . Set up Bar and served pre wedding guest drinks and appetizers. Kept a very tight time schedule as The reception was at the bottom of the mountain and all guest could either shuttle Take a chairlift ride or ride the alpine slide My job then would be directing the guest where to go and what options were available. I would coordinate the bridal procession and music selection according to the bride and groom. When ceremony was over and the last guest shuttled down we would Shuttle flowers to reception at the bottom and with my team we would tear down and clean up and secure the outdoor venue.

• Maintained a high level of professionalism throughout all interactions with clients, ensuring an enjoyable experience for all parties involved.
• Upheld ethical and sustainable practices during guided trips by adhering to catch-and-release guidelines and promoting conservation efforts among clients.
• Maximized client enjoyment through well-planned itineraries that highlighted prime fly fishing locations within the region.

• Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
• Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
• Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
• Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
• Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
• Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.