Marcella Cowen

• Monitor stock levels and assist the buying team in identifying purchasing needs to maintain optimal inventory levels across all departments.
• Collect order confirmations, prepare them for keying, and organize purchase orders, ensuring accurate processing and tracking from initial orders to fulfillment and delivery to the store.
• Supervise all parts of the buying process, including logistics and product/sales initiatives.
• Coordinate shipping and receiving activities between the buying team and the distribution center, tracking incoming shipments and resolving discrepancies, damages, or missing packages.
• Supervise Virtual Assistants in updating purchase order information within the inventory system, using analytical skills to ensure accuracy and efficiency.
• Manage Return to Vendor (RTV) processes and inventory swaps to enhance inventory management and support cost-saving initiatives.
• Communicate with vendors to confirm upcoming ship dates, negotiate terms, and address any order-related issues.
• Collaborate with cross-functional teams, including Buying, Finance, Store Management, Distribution Center, E-commerce, Stylists, and Leadership, to align procurement activities with business goals.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Assisted customers with specific product locations, offered product advice, answered questions, and supplied store information.
• Worked closely with front-end staff to aid customers. Became proficient in various roles; for example, provided coverage in different departments, as well as trained cashier and gas attendant.
• Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
• Tracked company inventories, moved excess stock, and arranged products to improve sales.
• Delivered a high level of customer service to patrons using active listening and engagement skills.

• Ensured product availability by keeping the sales floor replenished and organized.
• Played a key role in creating an inviting shopping experience by executing visual standards and visual merchandising guidelines.
• Maintained fitting rooms and assisted guests.
• Expert and dedicated owner of the Women's ready-to-wear (RTW) area, ensuring the area is zoned, in stock, and accurately signed for guests utilizing Zebra handheld computers/RFID.
• Conducted weekly price changes for defined categories.

• Utilized excellent communication skills through email, phone, and face-to-face interactions to effectively collaborate with vendors, internal teams, and other stakeholders
• Collaborated with managers to ensure spending remained within required budgets, contributing to effective financial management.
• Maintained organized and up-to-date filing systems to support efficient record-keeping and documentation.
• Created and managed social media accounts, including Facebook and Instagram, to enhance the company's online presence.
• Developed presentations, spreadsheets, and reports for various departments, including Accounts Payable and Payroll, to support data-driven decision-making.
• Initiated and managed the SBA 8A Business Development application process, facilitating business growth and development opportunities.

• Received and verified shipments from various carriers, ensuring accuracy by matching piece counts with supporting documentation.
• Managed efficient freight flow in the receiving area, maintaining an orderly and safe environment on the dock.
• Maintained records for management reports and inventories, ensuring supplies were consistently available and accounted for.
• Addressed product discrepancies and equipment malfunctions, resolving issues to minimize disruption to operations.
• Prepared finished goods for shipment according to customer requirements, ensuring compliance with order specifications.
• Coordinated with carrier representatives to arrange shipments and delivery of materials, optimizing logistics and delivery timelines.
• Examined shipment contents and cross-checked them with manifests, invoices, and orders to verify accuracy.
• Ensured the accurate, efficient, and timely execution of freight flow to the sales floor, adhering to established processing and visual merchandising standards.
• Performed filing duties in response to specific customer requests, maintaining organized and accessible records
• Developed process flowcharts to support process improvements and facilitate new employee training, contributing to operational efficiency.

• Determined the most effective shipping methods, routes, and rates for materials, optimizing logistics based on negotiated rates.
• Arranged shipments using TL, LTL, Expedited, or Air Freight services, ensuring timely delivery and cost efficiency.
• Served as the official shipping coordinator for all oversized shipments to job sites, managing complex logistics precisely.
• Recorded shipment data for accurate reporting, accounting, and recordkeeping, ensuring compliance with company standards.
• Collaborated with customer representatives and engineers to address and resolve issues such as damages, shortages, and nonconformance to specifications.
• Coordinated with carrier representatives to arrange shipments and ensure timely materials delivery.
• Prepared bills of lading, and shipping orders to accurately route materials to their destinations.
• Consistently provided efficient and courteous customer service, maintaining high customer satisfaction standards.
• Demonstrated strong multitasking abilities, remaining adaptable and flexible in a dynamic work environment.
• Worked closely with team leaders to establish and achieve

organizational goals, strategic plans, and objectives, contributing to the team's overall success.