Marcella Dancy
Hampton,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Traffic Control
GRL
09.2023 - 12.2023
- Directed traffic around construction sites, ensuring safety of workers and passing vehicles.
- Distributed traffic control signs and markers at designated points.
- Promoted traffic flow on congested highways and interstates through construction zones.
- Monitored traffic flow to foster and control safe gaps for pedestrian crossing.
- Learned locations and purpose of street traffic signs within assigned patrol areas.
- Communicated with drivers, providing clear directions to detour routes.
- Wore protective and reflective gear regularly.
- Utilized hand signals, verbal communication and brightly colored signs to direct traffic around construction sites.
General Production Worker
Smithfield Packing
03.2023 - 10.2023
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Monitored product quality throughout production process.
- Kept accurate records of production output levels and other metrics associated with job duties.
- Kept operations area neat and orderly to minimize obstacles.
- Worked closely with team members to complete assigned tasks efficiently.
- Inspected finished products for defects or discrepancies before packaging for shipment.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Ensured that all safety policies were followed while working in the plant.
- Operated production machinery in accordance with safety protocols.
Hostess/To-Go Specialist
Applebee's Grill + Bar
04.2020 - 08.2022
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Resolved any customer complaints or issues quickly and professionally.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Provided menus to customers and answered questions regarding menu items.
- Handled cash payments and reconciled daily transactions accurately.
- Informed patrons of establishment specials and promotions.
- Answered phones promptly to record and confirm reservations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Home Improvement Specialist
Rachel's Son Home Improvement
04.2019 - 04.2020
- Inspected existing structures for damage prior to beginning renovations or repairs.
- Maintained records of all completed jobs including photographs, invoices, warranties.
- Refreshed kitchen cabinetry, countertops and appliances.
- Installed hardwood, laminate, tile and carpet flooring products.
- Remodeled and upgraded bathrooms, kitchens, basements and living areas.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Hung, repaired, patched, caulked, and painted drywall.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Penn Foster Career School (Remote)
Scranton, PASkills
- Safety Procedures and Measures
- Traffic Routing Procedures
- Hazard Awareness
- Traffic Flow
- Heavy Lifting
- Written and Verbal Communication
- Effective Customer Communication
- Traffic Monitoring
- Product Packaging
- Quality Inspections
- Shipment Preparation
- Materials Handling
- Assembly Procedures
- Machinery Operation
- Customer Service
- Food Running
- Guest Seating
- Table Bussing
- Reservation Coordination
- Takeout Order Processing
- Payment Processing
- Order Processing
- 3D Modeling
- Materials Management
- Quality Control
- Team Player
- Problem-Solving
- Blueprints and Specifications
- Material Loading and Unloading
Timeline
Traffic Control
GRL
09.2023 - 12.2023
General Production Worker
Smithfield Packing
03.2023 - 10.2023
Hostess/To-Go Specialist
Applebee's Grill + Bar
04.2020 - 08.2022
Home Improvement Specialist
Rachel's Son Home Improvement
04.2019 - 04.2020
High School Diploma -
Penn Foster Career School (Remote)
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