Marcella Delvecchio
Berlin,New Jersey
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Bartender
Landmark Americana
12.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Sweetwater Marina
05.2023 - 11.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bottle Server
Kiss Kiss Nightclub
06.2018 - 05.2023
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
Education
Bachelor of Science - Psychology
Rowan University
Glassboro, NJ05.2024
Associate of Science - Education
Camden County College
Blackwood, NJ05.2022
Skills
- Suggestive Selling
- Ordering bar supplies
- Responsible Alcohol Service
- Customer Service
- Service-oriented mindset
- Sales expertise
- Hospitality service expertise
- Memory retention
- Strong multitasking
- Staff Training
Timeline
Bartender
Landmark Americana
12.2023 - Current
Bartender
Sweetwater Marina
05.2023 - 11.2023
Bottle Server
Kiss Kiss Nightclub
06.2018 - 05.2023
Bachelor of Science - Psychology
Rowan University
Associate of Science - Education
Camden County College
Similar Profiles
Kaitlyn ShockeyKaitlyn Shockey
Server at Landmark AmericanaServer at Landmark Americana
Jordan JarrettJordan Jarrett
Server at Landmark AmericanaServer at Landmark Americana
Younis Said Khamis Al AthaliYounis Said Khamis Al Athali
Asst.Manager at Americana Restaurants KFCAsst.Manager at Americana Restaurants KFC