Marcella Dukes
Auburn,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compliance Manager
G Transport
11.2021 - Current
- Oversees processes, operating systems, and infrastructure while looking for new opportunities of improvement, manages day-to-day business needs, accounting, human resources, and IT
Property Inspector
Mueller Reports
08.2018 - 11.2021
- Evaluated residential properties ensuring properties were in compliance with regulations, completed assessments and reports on the physical condition, sketched the square footage of dwellings, and maintained communication with real estate agencies, homeowners and tenants.
Account Manager
Interstate Auto Group
09.2014 - 08.2018
- Maintained and managed 600+ accounts, counseled and assisted current customers in determining their best financial and loan options while negotiating and setting appropriate arrangements, and assisting with repairs and towing.
Multi Service Representative
Orion Industries
04.2012 - 08.2014
- Provided customer service to providers and members, assisted medical providers with benefits, eligibility, case management and claims, data entry, HIPAA compliance, and resolving complaints by the member and member representative.
Education
Certificate - Nursing
Divine CNA Training
High School Diploma - undefined
Cleveland High School
Skills
- Logistics coordination
- Proficient in Microsoft Office
- Client case coordination
- Account portfolio oversight
- Underwriting
- Administrative support
- Customer service
- Quality assurance
- Financial accounting expertise
- Client outreach experience
- Budget management
- HIPAA compliance
- Workforce development
- Customer engagement
- Loan processing expertise
- Team leadership
- Audit process support
- Staff development
Certification
CNA
Timeline
Compliance Manager
G Transport
11.2021 - Current
Property Inspector
Mueller Reports
08.2018 - 11.2021
Account Manager
Interstate Auto Group
09.2014 - 08.2018
Multi Service Representative
Orion Industries
04.2012 - 08.2014
High School Diploma - undefined
Cleveland High School
Certificate - Nursing
Divine CNA Training
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