Marcella Eady
Morrow,GA
Summary
Dependable Health Information Specialist with 20-year track record of success in medical records management. Focused on delivering exceptional results through strong time management, communication and team work abilities.
Overview
8
8
years of professional experience
Work History
Certified Lead Release of Information Specialist
Sharecare Health Data Services
Atlanta, GA
05.2022 - Current
- Processed requests for medical records, ensuring compliance with HIPAA regulations.
- Managed electronic health record systems to guarantee accurate information retrieval.
- Trained staff on policies regarding information release and privacy standards.
- Performed quality checks to enhance accuracy of releases, confidentiality, and invoicing.
- Maintained confidentiality of sensitive patient data during all interactions.
- Reviewed requester information to obtain patient data in accordance with HIPAA guidelines.
- Developed training materials for personnel in Release of Information department.
- Prepared and processed rejection letters to requesters for efficient recordkeeping.
Document Management Specialist
United Healthcare Group
Atlanta, GA
03.2020 - 04.2022
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Identified errors and suggested appropriate edits.
- Completed documents and work requests according to company standards.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Scanned and cleaned up documents using OnBase, Epic, Athena, Eclinical Works, Cerner, MedHost and Meditech
- Verified accuracy and integrity of supplied data against established standards.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
Client Service Representative
Ciox Health
Alpharetta, GA
03.2019 - 10.2020
- Completes release of information requests including retrieving patient's medical charts and returning charts, copying scanning medical records accurately and correctly, according to requests, established procedures and established standards of quality and productivity; and electronically transmits medical record to processing operations.
- Validates requests and authorizations for release of medical information according to established procedures and HIPPA guidelines.
- Receives incoming requests by opening mail, assisting walk-ins and telephone inquires and retrieving facsimile inquires ina timely manner.
- Performs quality checks on all work to assure accuracy of the release, confidentiality and proper invoicing
- Pulled patient records and transferred information to appropriate parties.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
- Accepts new assignments and willing to meet business needs.
Medical Records Specialists/Medical Coder
Riverwoods Behavioral
Riverdale, GA
04.2018 - 03.2019
- Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
- Coded medical observations and professional services delivered for each patient.
- Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Carefully coded disease and injury diagnoses, acuity of care and procedures in inpatient setting.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Maintained electronic medical records for all clients
- Logged all request for medical information on a spreadsheet using HMS (Medhost)
- Responds to requests for patient records, both within the facility and by external sources, retrieving and transferring them appropriately.
- Performed other clerical tasks as needed, such as answering phones, faxing and patient chart check in for admission and discharge
Education
Certified Release of Information Specialist
07.2022
Associate of Arts - Healthcare Administration
University Of Phoenix
Tempe, AZ09.2009
Diploma - Medical Billing And Coding
Javelin Technical College
Morrow, GA03.2006
Bachelor of Science - Healthcare Administration/Health Information
University Of Phoenix
Tempe, AZSkills
- Medical recordkeeping
- Release of Information
- Communications
- ICD-10 Coding
- Charting
- Electronic Medical Records
- Telephone Etiquette
- HIPPA Compliant
- Problem resolution
- MS Office
- Team building
- Electronic document preparation
- Records management
- Document distribution
Timeline
Certified Lead Release of Information Specialist
Sharecare Health Data Services
05.2022 - Current
Document Management Specialist
United Healthcare Group
03.2020 - 04.2022
Client Service Representative
Ciox Health
03.2019 - 10.2020
Medical Records Specialists/Medical Coder
Riverwoods Behavioral
04.2018 - 03.2019
Certified Release of Information Specialist
Associate of Arts - Healthcare Administration
University Of Phoenix
Diploma - Medical Billing And Coding
Javelin Technical College
Bachelor of Science - Healthcare Administration/Health Information
University Of Phoenix