Marcella Edwards-Ford
HR Professional
Charlotte,NC
Summary
Proven track record in enhancing recruitment quality and efficiency at Samsung Electronics of America, leveraging strong communication skills and data analysis expertise. Spearheaded diversity initiatives and streamlined benefits administration, achieving significant improvements in talent acquisition and employee satisfaction. Demonstrates exceptional collaboration and strategic thinking, with a focus on impactful results. Top-notch professional with extensive experience in job analysis and job evaluation. Skilled in conducting salary surveys and implementing compensation and benefits plans. Collaborative and committed to staying updated on best practices.
Overview
6
6
years of professional experience
Work History
Divisional Compensation Analyst
The Salvation Army
2024.04 - Current
- Assists with administration of bonuses, cash incentives for home offices and executive programs.
- Collaborates with recruiters to help develop compensation packages and maintain fair employee pay levels.
- Delivers targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
- Maintains strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
- Prepares and updated job description records for all employees across company.
- Researches most current job trends and made recommendations to management regarding salary compensation.
- Organizes positions by factors such as salary and status to develop effective categories and operational strategies.
Human Resources Manager
Keep It Moving Trucking & Logistics LLC
2021.04 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Talent Acquisition Manager
Samsung Electronics of America
2021.10 - 2023.03
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
- Created comprehensive reports on recruitment trends and metrics which informed executive decision-making related to workforce planning strategies.
- Coordinated job fairs and campus recruiting events to attract top talent from diverse backgrounds.
- Spearheaded diversity inclusion initiatives within the recruitment process by partnering with community organizations focused on underrepresented groups in the workforce.
- Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.
- Maintained up-to-date knowledge of employment laws and regulations, ensuring compliance throughout the recruitment process.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
Talent Acquisition Manager
Stanley Black & Decker
2020.01 - 2021.04
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Evaluated and updated company recruitment policies to ensure alignment with industry best practices and compliance with applicable laws and regulations.
- Spearheaded diversity inclusion initiatives within the recruitment process by partnering with community organizations focused on underrepresented groups in the workforce.
- Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.
Senior Talent Acquisition Consultant
Retail Business Services
2018.08 - 2019.12
- Implemented applicant tracking system updates that improved efficiency and reporting capabilities for the talent acquisition team.
- Developed strong relationships with hiring managers to better understand their needs and deliver top talent effectively.
- Played an integral role in the successful expansion of the organization''s talent pool by sourcing, interviewing, and placing top-tier professionals across multiple disciplines.
- Continuously refined candidate search techniques by staying current on industry trends, tools, technologies, and best practices.
- Provided exceptional candidate experience throughout the entire hiring process, ensuring clear communication, timely feedback, and respectful interactions.
- Facilitated successful placements of senior-level candidates for leadership roles, ensuring a strong match between candidate skills and company needs.
- Partnered with HR colleagues to streamline onboarding processes for new hires, ensuring a smooth transition into the organization.
- Managed a high volume of requisitions across various departments while maintaining excellent customer service standards for both internal stakeholders and external candidates.
Benefits Consultant
Bank of America
2018.03 - 2018.09
- Supported employees during life events such as marriage or childbirth by providing guidance on their benefit options and ensuring necessary changes were made to their coverage.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Streamlined benefits administration processes for increased efficiency and improved employee experience.
- Served as a liaison between the organization and insurance carriers, advocating for employees'' best interests during claim disputes or other matters.
- Established effective communication channels between employees, HR staff, and benefit vendors for seamless resolution of inquiries or concerns.
- Monitored industry trends to stay current on best practices in benefits design and administration.
- Managed open enrollment periods, ensuring timely communication of benefit updates and assisting employees with their selections.
- Assisted in the development of total rewards strategies that effectively balanced compensation and benefits packages within the organization''s budget constraints.
- Resolved complex benefits issues promptly, facilitating positive employee relations throughout the process.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Education
Master of Arts - Human Resources Development
Webster University
St Louis, MO03.2015
Master of Arts - Human Resources Management
Webster University
St Louis, MO03.2011
Skills
- Strong Communication Skills
- Collaboration and Teamwork
- Strategic Thinking
- Verbal and written communication
- Data Analysis Expertise
- Project management experience
Timeline
Divisional Compensation Analyst
The Salvation Army
2024.04 - Current
Talent Acquisition Manager
Samsung Electronics of America
2021.10 - 2023.03
Human Resources Manager
Keep It Moving Trucking & Logistics LLC
2021.04 - Current
Talent Acquisition Manager
Stanley Black & Decker
2020.01 - 2021.04
Senior Talent Acquisition Consultant
Retail Business Services
2018.08 - 2019.12
Benefits Consultant
Bank of America
2018.03 - 2018.09
Master of Arts - Human Resources Development
Webster University
Master of Arts - Human Resources Management
Webster University
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