Marcella Folkes
Philadelphia,PA
Summary
Experienced in transportation management and safety compliance. Proven track record in customer relationship management and strategic planning. Strong leadership and team management skills. Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Transportation Safety Manager
National Drayage Services
Philadelphia, PA
01.2016 - 01.2023
- Federal Compliance of CDL records, Interviewing and Hiring (6-38) drivers
- Disseminated updated Federal guidelines to drivers for safety compliance
- Monitored and tracked locations for company equipment via installed tracking devices
- Customer communications via phone and emails (Shippers, Receivers and Port Authority Brokers)
- Communicated with Drivers and customers during route to ensure timely delivery
- Notified drivers of outstanding containers and chassis to alleviate demurrage to Agency / Driver
- Conducted driver training and testing to maintain company’s standards
- Maintained accurate invoicing to ensure prompt payment
- Managed driver documentation for invoicing
- Trained drivers to utilize their company issued tablets to upload documents
- Assisted in Dispatching a fleet of 38 Vehicles
- Maintained basic driver morale standards by implementing friendly rivalry competition
Billing Specialist
Rail Port Transportation / EVANS
01.2015 - 01.2016
- Prepared and issued invoices to clients accurately and timely
- Reviewed billing data for accuracy and resolved client inquiries regarding discrepancies as necessary
- Processed payments and managed Accounts Receivable
- Assisted in month-end closing activities and financial reporting
- Ensure compliance with company policies and applicable regulations
Transportation Manager
Synergy Transport Inc
01.2000 - 01.2015
- Dispatched Fleet of 3 trucks
- Purchased additional Equipment
- Negotiated rates with brokers for payment of designated routes
- Processed payments and managed Accounts Receivable
- Reviewed billing for accuracy
- Interviewed and Hired drivers
- Maintained Federal Compliance of CDL records
- Disseminated updated Federal guidelines to drivers for safety compliance
- Ensured compliance with company policies and applicable regulations
- Monitored market trends for rates and reviewed month-end closing activities and financial reports
Management Trainee
Enterprise Rent A Car
01.1997 - 01.1999
- Engaged in a structured training program, participating in workshops and hands-on projects to develop leadership and management skills
- Assisted in daily operations across departments, including sales, marketing, finance, and customer service, to gain a holistic view of the business
- Led small-scale projects to streamline processes, enhance customer satisfaction, and increase profitability
- Worked closely with management and team members to implement best practices and ensure alignment with organizational goals
- Supported customer relationship management efforts by addressing inquiries and gathering feedback to improve service
- Communicated with Insurance companies, Repair Shops and Customers to shorten the timeline of damaged vehicle repairs
Retail Management
Lerner Shops/ NY & Company
01.1995 - 01.1997
- Assisted customers with product selection and provided exceptional service to enhance their shopping experience
- Managed stock levels and assisted in receiving and organizing shipments, also conducting regular inventory checks
- Collaborated with the team to maintain attractive displays that align with brand standards and seasonal promotions
- Participated in training sessions to learn about product knowledge, sales techniques, and store policies
- Assisted in preparing sales reports and analyzing store performance metrics to identify areas for improvement
- Collaborated with team members to foster a positive work environment and achieve sales targets
- Consistently surpassed sales quotas by utilizing suggested sales techniques
Education
Bachelors - Business Administration/Management
Temple University
Philadelphia, PASkills
- Leadership and Team Management
- Transportation management
- Analytical Planning
- Customer Interaction Optimization
- Project Management
- Effective communication
- Proficient in Microsoft Word
- Excel Proficiency
- PowerPoint Proficiency
- Email Management Expertise
Personal Information
Title: Transportation Safety Manager
Timeline
Transportation Safety Manager
National Drayage Services
01.2016 - 01.2023
Billing Specialist
Rail Port Transportation / EVANS
01.2015 - 01.2016
Transportation Manager
Synergy Transport Inc
01.2000 - 01.2015
Management Trainee
Enterprise Rent A Car
01.1997 - 01.1999
Retail Management
Lerner Shops/ NY & Company
01.1995 - 01.1997
Bachelors - Business Administration/Management
Temple University
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