Marcella Franklin
Greenville,SC
Summary
Dedicated professional with a proven track record in grounds maintenance and exceptional customer service, notably at Hyatt. Expertise in leading teams to enhance operational efficiency, achieving a significant improvement in cleanliness and guest satisfaction. Skilled in utilizing attention to detail to surpass employer expectations, fostering positive experiences and repeat business.
Overview
13
13
years of professional experience
Work History
Sexton
First Presbyterian Church Downtown
07.2022 - 09.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Delivery Driver
Expressions Unlimited
01.2021 - 07.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Hotel Housekeeper
Hyatt
02.2019 - 12.2020
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Custodial Lead
IVC Industries
04.2018 - 05.2019
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Performed custodial duties to maintain area in clean and habitable condition.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Cashier
Hotspot
01.2012 - 10.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Set up new sales displays each week with fresh merchandise.
Skills
- Grounds Maintenance
- Customer Service
- Attention to Detail
- Cash Handling
- Payment Collection
- ID Verification
- Facility Maintenance
- Chemical Handling
- Time Management
- Cleaning and sanitizing
Timeline
Sexton
First Presbyterian Church Downtown
07.2022 - 09.2024
Delivery Driver
Expressions Unlimited
01.2021 - 07.2022
Hotel Housekeeper
Hyatt
02.2019 - 12.2020
Custodial Lead
IVC Industries
04.2018 - 05.2019
Cashier
Hotspot
01.2012 - 10.2016
Similar Profiles
Ezra CollinsEzra Collins
Operations Staff at Redeemer Presbyterian Church - DowntownOperations Staff at Redeemer Presbyterian Church - Downtown
Valencia WrightValencia Wright
Daycare Worker at Downtown ChurchDaycare Worker at Downtown Church
Lezlie HallLezlie Hall
Student Worker at ARcare Downtown Church of ChristStudent Worker at ARcare Downtown Church of Christ