Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARCELLA FRAZER

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Knowledgeable store Manager with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Insurance Agent

Aflac
03.2025 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Manager

Rollers
06.2015 - 03.2025
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
  • Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills.
  • Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
  • Liaised regularly with upper management to ensure alignment of goals and objectives.
  • Utilized data analysis tools such as Excel spreadsheets to identify areas requiring improvement.
  • Conducted research into new products or services that could benefit the organization's bottom line.
  • Analyzed market trends regularly in order to develop targeted marketing campaigns that achieved desired results.

Manger

Starbucks
07.2003 - 06.2015
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Monitored team productivity and performance to support goals.
  • Coached and motivated team, driving sales and delivering exceptional customer service.
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.

Head Chef

Harbour Masters
04.1994 - 07.2003
  • Oversaw ordering of food supplies and ensured freshness of all products used in the kitchen.
  • Supervised and coordinated activities of cooks or workers engaged in food preparation.
  • Established and maintained high standards of food quality, hygiene, and safety in the kitchen.
  • Inspected supplies, equipment, or work areas to verify conformance to established standards.
  • Maintained accurate records pertaining to kitchen operations including budgeting and scheduling.

Education

Associate in Arts (A.A.) - Culinary Arts

New England Culinary Institute
Montpelier, Vermont
06.1991

Skills

  • Project management
  • Vendor negotiation
  • Performance monitoring
  • Client relations
  • Customer relationship management (CRM)
  • Sales management
  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up

Certification

  • West Spirits level 1
  • Coffee Master

Timeline

Insurance Agent

Aflac
03.2025 - Current

Manager

Rollers
06.2015 - 03.2025

Manger

Starbucks
07.2003 - 06.2015

Head Chef

Harbour Masters
04.1994 - 07.2003

Associate in Arts (A.A.) - Culinary Arts

New England Culinary Institute

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