Marcella Gemberling
Levittown,PA
Summary
Experienced Assistant Vice President offering career in Banking sector and career of more than 30 years. Skilled in Problem Solving and Customer Service. Looking for exciting role with terrific organization.
Overview
33
33
years of professional experience
Work History
Assistant Vice President-Deposit Services
First National Bank of Newtown
Newtown , PA
02.2020 - 03.2024
- Conducted regular staff meetings to discuss progress on projects and initiatives.
- Identified areas for improvement within the organization and developed strategies for addressing them.
- Maintained up-to-date records of personnel files including performance reviews, disciplinary actions.
- Trained, developed and supervised team of 5 employees.
- Managed daily operations for my supervisor in Deposit Operations Director’s absence.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Managed and trained a team of banking staff to ensure efficient customer service.
- Monitored daily operations, including deposits, withdrawals, loan processing and other financial transactions.
- Ensured compliance with federal laws and regulations governing banking activities.
- Resolved customer complaints and inquiries in a timely manner.
- Conducted regular performance reviews for banking staff members.
- Evaluated existing processes and procedures to identify areas for improvement.
- Supervised the reconciliation of daily cash balances at the close of each business day.
- Answered customer inquiries regarding account balances, transactions, fees and other related banking services.
- Identified suspicious activities and reported them to the supervisor and manager accordingly.
Deposit Services Supervisor
First National Bank of Newtown
Newtown, PA
03.2009 - 02.2020
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Deposit Services Representative
First National Bank of Newtown
Newtown, PA
04.1998 - 03.2009
- Processed customer deposits and withdrawals accurately and timely.
- Answered customer inquiries regarding account balances, transactions, fees and other related banking services.
- Identified suspicious activities and reported them to the supervisor and manager accordingly.
- Provided exceptional customer service by responding promptly to all customers' requests or complaints.
Head Teller
First National Bank of Newtown
Newtown, PA
09.1991 - 03.1998
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Maintained confidentiality of customer accounts by adhering to security procedures.
Education
Some College (No Degree) - Data Processing
Bucks County Community College
Newtown, PASkills
- Account Reconciliation
- Problem-Solving Skills
- Customer Service And Satisfaction
- Staff Coordination
- Work Scheduling
- Progress Monitoring
Timeline
Assistant Vice President-Deposit Services
First National Bank of Newtown
02.2020 - 03.2024
Deposit Services Supervisor
First National Bank of Newtown
03.2009 - 02.2020
Deposit Services Representative
First National Bank of Newtown
04.1998 - 03.2009
Head Teller
First National Bank of Newtown
09.1991 - 03.1998
Some College (No Degree) - Data Processing
Bucks County Community College