Marcella Gladden
Ocean City,MD
Summary
Enthusiastic Business Consultant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. High-achieving well-versed in evaluating current business conditions and devising forward-thinking plans to bring about needed change and keep companies agile in changing marketplaces.
Overview
20
20
years of professional experience
Work History
Subway Business Consultant
Albert's Food Stores
Ocean City, Maryland
07.2003 - Current
- Work with 35 stores per month to optimize store operations
- Set, enforced internal policies to maintain responsiveness to demand.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Developed business plans and operational strategies for new and existing business.
- Enhanced client satisfaction ratings by helping to resolve difficult customer issues through completion.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Trained and coached owners and staff members on current store initiatives and operations
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Participated in team-building activities to enhance working relationships
- Used Microsoft Word and other software tools to create documents and other communications
Office Manager
3DI International
White Marsh, Maryland
08.2000 - 05.2002
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed two offices
- Worked with local contractors to ensure projects were running smoothly
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Evaluated employee records and productivity to complete employee evaluations.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Managed office operations while scheduling appointments for department managers.
Education
Business Administration And Management
The Community College of Baltimore County
Baltimore County, MDSkills
- Training & Development
- Interpersonal Communication
- Planning & Coordination
- Business partnership development
- Understanding of business functions
- Profit & Goal Setting
- Proficient In Optimizing Operations
- Previous Real Estate Agent
- Real Estate Appraisal Certification
Timeline
Subway Business Consultant
Albert's Food Stores
07.2003 - Current
Office Manager
3DI International
08.2000 - 05.2002
Business Administration And Management
The Community College of Baltimore County
Similar Profiles
Dwaina CrowderDwaina Crowder
Accounts Payable at Kwik Chek Food Stores Inc Dba TXB StoresAccounts Payable at Kwik Chek Food Stores Inc Dba TXB Stores
Kevin HallKevin Hall
Area Manager of Operations at Kwik Chek Food Stores, Inc (TXB Stores)Area Manager of Operations at Kwik Chek Food Stores, Inc (TXB Stores)
Suzanne McKinneySuzanne McKinney
Legal/Risk Management Specialist at K-VA-T Food Stores, Inc. "Food City"Legal/Risk Management Specialist at K-VA-T Food Stores, Inc. "Food City"
Dylan KingDylan King
Evening Manager at Food LionEvening Manager at Food Lion
Damion SullivanDamion Sullivan
Receptionist at Berlin Nursing and RehabilitationReceptionist at Berlin Nursing and Rehabilitation