Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARCELLA GONZALEZ

Pasadena,TX

Summary

Healthcare professional with comprehensive experience in provider services. Adept at managing provider relations and facilitating seamless communication within healthcare networks. Renowned for fostering team collaboration and adapting to evolving operational needs, along with strong conflict resolution and organizational skills that employers value.

Overview

9
9
years of professional experience

Work History

Provider Service Representative

Emmaco Home Health Services
01.2016 - 05.2025
  • Maintained all office duties such as filing paperwork, faxing, printing, and making copies.
  • Answered and directed all incoming phone calls in a timely matter
  • Often ran errands for the office to upkeep inventory
  • Coordinated scheduling of home health visits, optimizing provider availability and patient needs.
  • Assisted in resolving provider inquiries, ensuring timely responses and issue resolution.
  • Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.

Receptionist

The Lodge at Pine Creek
01.2022 - 05.2022
  • Greeted visitors and directed them accordingly
  • Handled all incoming and outgoing correspondence, maintained files and records as well as calendars and schedules
  • Successfully performed clerical tasks such as answering phone calls, emails, work orders, and faxing.
  • Managed front desk operations, ensuring seamless guest check-in and checkout processes.
  • Coordinated communication between guests and departments to enhance service delivery.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

GED -

Houston Language Institute
Houston, TX
03-2025

Skills

  • Organizational skills
  • Customer service excellence
  • Understanding customer needs
  • Multitasking Abilities
  • Teamwork
  • Call center experience
  • Goal-oriented mindset
  • Strong interpersonal skills

Timeline

Receptionist

The Lodge at Pine Creek
01.2022 - 05.2022

Provider Service Representative

Emmaco Home Health Services
01.2016 - 05.2025

GED -

Houston Language Institute

Similar Profiles

CREATE PROFILE