Marcella Graham

• Experienced in working in an administrative roll. Such as answers telephone and uses appropriate telephone techniques and interpersonal skills. In my current roll I maintain records of all client cases processed and assists in generating activity statistics, assist in updating client profiles and performs other duties as assigned. I prioritize and easily determine one project that requires more of my attention than others. I'm well known for being a reliable and dependable team player. I take pride in working with my clients and their families. I stand by the core values within my job duties such as, advocating for the mission of the organization and promote the vision and direction of my agency's values. I have the ability to exercise a wide degree of independent judgment, decision, and action on an ongoing, regular basis. I'm driven and focused to develop professionally. Ready to embrace any opportunity that may supply the tools needed for one to progress in the social service field.
• Great counseling techniques
• Ability to work with diverse populations in a fast-paced environment
• Great Time Management Skills
• Self-Starter
• Effective communicator
• Goal Oriented Focus
• Willingness to Learn
• Strategist
• Attentiveness

Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues. Dedicated with background in daily oversight and interactions with residents. Bringing work history leading and monitoring recreational activities and observing individuals during regular household routines. Professional when communicating with teammates, family members and authorities. Energetic residential counseling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures, medication management and room inspections. Calm when handling incidents and crisis intervention meetings. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.

• Exceptional problem-solving and creative thinking abilities.
• Superior skills in presenting information in a clear and accessible manner.
• Experience with developing appropriate Individual Education Plans.
• Assists individuals in working with their accomplish independence.
• Willing to make schedule flexible to get work done.
• Always looking for ways to improve my skill set.
• I have the ability to transition back and forth between different projects I'm working on as needed.
• I work well with others in team settings.