Hi, I’m
Marcella Halcom
SEATTLE,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 30 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
4
years of professional experience
Work History
Chief Seattle Club
Rapid Rehousing Case Manager
04.2023 - Current
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Climate Pledge Arena
Customer Service Representative
10.2022 - 04.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Fresh Cutt Lawn Maintenance
Director of Operations
03.2020 - 10.2022
Job overview
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Education
Stevens Henager College, Salt Lake City, UT
Associate of Arts from Business And Managerial Economics
06.2025
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Team leadership and direction
- Adaptability and Flexibility
- Effective leader
- Managing Operations and Efficiency
- Active Listening
- Customer Service
Timeline
Rapid Rehousing Case Manager
Chief Seattle Club
04.2023 - Current
Customer Service Representative
Climate Pledge Arena
10.2022 - 04.2023
Director of Operations
Fresh Cutt Lawn Maintenance
03.2020 - 10.2022
Stevens Henager College
Associate of Arts from Business And Managerial Economics
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