Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

MARCELLA HILLIARD

Forrest City,AR

Summary

Dynamic management professional with a proven track record in team collaboration and organizational leadership, committed to leveraging exceptional communication, interpersonal, and organizational skills to drive results. Recognized for a strong work ethic and the ability to adapt swiftly to new challenges and environments, ensuring seamless task completion. Expertise in strategic planning, operations management, and initiative-driven project oversight empowers the achievement of ambitious goals. A reliable team player focused on delivering impactful outcomes through effective stakeholder communication and resource optimization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Diligent [Desired Position] with solid background in executive leadership and administration. Successfully implemented strategic initiatives, enhancing operational efficiency and team productivity. Demonstrated expertise in project management and team collaboration.

Overview

7
7
years of professional experience

Work History

Assistant Executive Director

St. Francis County Housing Authority
Forrest City, Arkansas
02.2025 - 04.2025
  • Managed executive calendars, scheduling meetings and appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed invoice payments and reports monthly for housing assistance through Section 8 federal funding.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Used advanced software to prepare documents, reports, and presentations.
  • Updated spreadsheets and databases to track, analyze, and report on performance.

Overnight Clean TL/Maintenance

Walmart
Forrest City, Arkansas
08.2024 - 01.2025
  • As an Overnight Clean TL/Maintenance at Walmart, I lead a team of 5 to 6 employees in maintaining a clean store environment
  • My responsibilities include floor scrubbing, restroom cleaning, trash pickup, forklift operation, and ensuring ULEARN training compliance, reflecting my commitment to continuous learning and development.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

USAA FNOL/ SME Nesting Trainer

TTEC
Greenwood, Colorado
12.2022 - 08.2024
  • At TTEC, I served as an USAA FNOL/SME Nesting Trainer, where I assisted USAA members in filing insurance claims.
  • My role required me to process claims around the clock, answer queries, and train other agents in claim processing, demonstrating my ability to manage high-pressure situations effectively.
  • Served as go-to expert for resolving technical challenges, enabling smoother project progression.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.

Financial Aid Specialist/Student Support

East Arkansas Community College
Forrest City, Arkansas
10.2018 - 03.2020
  • Maintained accurate records of financial aid data through diligent documentation and regular database updates.
  • Cultivated positive relationships with external funding agencies and community partners to secure additional resources for student support programs.
  • Enhanced student awareness of financial aid opportunities
  • Provided expert guidance to students and families regarding loan repayment options, debt management, and financial planning strategies.
  • Evaluated student appeals for reconsideration of their financial aid eligibility based on extenuating circumstances or special conditions.
  • Supported retention efforts by identifying at-risk students who may benefit from additional financial assistance or resources.
  • Improved student satisfaction with financial aid services by promptly addressing concerns and offering personalized assistance.
  • Collaborated with academic departments to identify students in need of additional financial support, resulting in increased grant funding awarded.
  • Managed budget allocations for various scholarship programs while ensuring equitable distribution among deserving recipients.
  • Facilitated timely disbursement of funds to eligible students by closely monitoring award status, compliance, and enrollment changes.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Counseled students and parents about financial aid options and program details.
  • Provided financial aid counseling to enrolled and prospective students.
  • Processed loan applications and monitored progress from start to finish.

Human Resources Representative

Forrest City Medical Center
Forrest City, Arkansas
10.2020 - 11.2022
  • Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies
  • Assisted with disability, health, new hire onboarding, life benefits, paid time off, and retirement plans.
  • Preparing appropriate documentation and processes necessary paperwork
  • Provided and relied on instructions and pre-established guidelines to perform the functions of the job.
  • Assisted and trained employees in workforce management, CPR certification, presentations, and new hire processing for job performances.
  • Guided managers regarding employee relations issues, promoting fair treatment across all departments.
  • Enhanced employee satisfaction by implementing effective HR policies.
  • Responded to employee inquiries, questions, and complaints and guided and directed employee relations issues to support workforce analysis, performance management, and other core HR functions.
  • Maintained employee files and delivered a tracking system to identify trends and issues, and process HR transactions in Ultipro

Education

Bachelor of Arts - Communication Studies

Arkansas State University
Jonesboro, AR
08-2025

Associate of Arts - Education, Certificate of General Studies

East Arkansas Community College
Forrest City, AR
06.2021

High School Diploma -

Forrest City High School
Forrest City, AR
05-2002

Skills

  • Teamwork and collaboration
  • Customer service
  • Friendly, cheerful outlook
  • Multitasking
  • Human resources management
  • Leadership development
  • Case management
  • Performance feedback
  • Education
  • Coaching and counseling

Awards

  • National Honor Society
  • 3.0 Strong Turner GPA Award
  • National Honor Society Membership Outreach Chair Eboard

Timeline

Assistant Executive Director

St. Francis County Housing Authority
02.2025 - 04.2025

Overnight Clean TL/Maintenance

Walmart
08.2024 - 01.2025

USAA FNOL/ SME Nesting Trainer

TTEC
12.2022 - 08.2024

Human Resources Representative

Forrest City Medical Center
10.2020 - 11.2022

Financial Aid Specialist/Student Support

East Arkansas Community College
10.2018 - 03.2020

Bachelor of Arts - Communication Studies

Arkansas State University

Associate of Arts - Education, Certificate of General Studies

East Arkansas Community College

High School Diploma -

Forrest City High School

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MARCELLA HILLIARD