Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Education and Training
Generic

Marcella Doherty

Rockwood,MI

Summary

Dynamic, customer-focused professional with over 5 years of experience in retail environments, adept at creating memorable guest experiences through welcoming interactions and extensive product knowledge. Recognized for flexibility and approachability, complemented by strong organizational and time management skills. Proven expertise in inventory management, order fulfillment, and warehouse operations ensures timely and accurate deliveries. Committed to collaborative teamwork and adaptability, effectively meeting the evolving needs of the business.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Lowes Home Improvment
02.2025 - Current
  • Streamlined order processing to ensure timely fulfillment and accuracy in shipments.
  • Coordinated inventory management, optimizing stock levels to meet customer demands.
  • Trained and mentored new associates on operational procedures and safety protocols.
  • Analyzed workflow processes, implementing improvements that enhanced efficiency and reduced errors.
  • Developed strong relationships with team members, fostering a collaborative work environment.
  • Utilized warehouse management systems to track inventory and manage order statuses effectively.
  • Led initiatives focused on improving packing and shipping processes for increased productivity.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Maintained store assets with effective loss prevention strategies.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Salesperson

Gardner White Furniture
08.2023 - 03.2024
  • Established strong customer relationships through personalized service and product knowledge.
  • Coordinated sales presentations to effectively showcase furniture features and benefits.
  • Assisted customers in selecting furnishings that meet their needs and preferences.
  • Developed sales strategies that enhanced store performance and customer satisfaction.
  • Trained new team members on product offerings and effective sales techniques.
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
  • Worked to build relationships with customers and built potential for additional sales.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Achieved or exceeded company-defined sales quotas.
  • Kept detailed records of daily activities through online customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Home Depot Associate

Home Depot
04.2021 - 08.2023
  • Maintained department and showroom with neat and orderly displays.
  • Maintained knowledge of products to educate customers on available appliance options and model variations.
  • Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
  • Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
  • Managed inventory levels to ensure stock availability and meet customer demands.
  • Led team training sessions to enhance product knowledge and improve customer service skills.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Cosmoprof Associate

CosmoProf
11.2020 - 04.2021
  • Arranged and stocked new merchandise following placement directions.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered customer questions and provided store information.
  • Built and maintained relationships with peers and upper management to drive team success.

Cashier

Savmor
05.2016 - 11.2019
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Discounted purchases by scanning and redeeming coupons.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Receptionist

Gorno Ford
11.2018 - 02.2019
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Warehouse Shipper

Thrift Books
06.2016 - 02.2017
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Operated lift and hand trucks to transfer materials to and from target areas.

Education

High School Diploma -

Oscar A. Carlson High School
Rockwood, MI
2016

Skills

  • Interpersonal and written communication

  • Sales assistance

  • On-site product demonstrations

  • Cash drawer balancing

  • Friendly, positive attitude

  • Good work ethic

  • Data entry

  • CRM and office management software

  • Organizational skills

  • Teamwork and collaboration

  • Willing to learn

  • Attention to detail

  • Product packaging

  • Customer service

  • Friendly and courteous

  • Order picking skills

  • Time management

  • Excellent communication

  • Detail-oriented

  • Punctual and reliable

  • Pallet jack proficiency

  • Packing efficiency

  • Sorting and organizing

  • Order execution

  • Order fulfillment

  • Loading and unloading

  • Heavy lifting

  • Equipment operation

  • Warehouse operations

  • Palletizing

  • Product labeling

  • Hazardous material disposal

  • Workplace organization

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Licensed [Electric ladder operator] - 2022

Timeline

Fulfillment Associate

Lowes Home Improvment
02.2025 - Current

Salesperson

Gardner White Furniture
08.2023 - 03.2024

Home Depot Associate

Home Depot
04.2021 - 08.2023

Cosmoprof Associate

CosmoProf
11.2020 - 04.2021

Receptionist

Gorno Ford
11.2018 - 02.2019

Warehouse Shipper

Thrift Books
06.2016 - 02.2017

Cashier

Savmor
05.2016 - 11.2019

High School Diploma -

Oscar A. Carlson High School

Education and Training

other

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