Marcella Jobe-Alonzo
Austin,TX
Summary
Resourceful Medical Coding and Billing Specialist known for high productivity and efficiency in task completion. Possess specialized skills in ICD-10 coding, medical terminology, and insurance claims processing. Excel at critical thinking, problem-solving, and adaptability, ensuring accuracy and compliance in fast-paced environments. Thrive on teamwork and communication, contributing to collaborative healthcare administration goals.
Overview
28
28
years of professional experience
Work History
Lead Certified Nursing Assistant /Medication Aide
Windsor Nursing and Rehabilitation Center of Duval
Austin , TX
03.2024 - Current
- Assisted nurses in the administering of medications and treatments to patients.
- Coordinated all department functions for a team of eight employees.
- Provided medication administration for sixty residents in a timely manner.
- Team lead for QA for fall prevention.
- Acted as the primary provider of all ADLs for all residents.
- Developed strong relationships with residents by providing compassionate care tailored to meet their individual needs.
- Responded quickly and calmly in emergency situations.
- Maintained a safe environment for both residents and staff members by following established protocols regarding infection control procedures.
- Collected specimens for laboratory testing when required.
Lead Certified Nursing Assistant /Lead Medication Aide
Gracey Woods
Austin , TX
09.2023 - Current
- Reported changes in patient conditions to supervisors or physicians.
- Coordinated with other healthcare professionals to ensure quality patient care was provided.
- Extensive experience working within various healthcare environments.
- Prepared daily medication reports.
- Assisted residents with daily activities.
- Maintained medication administration records per organizational policies.
- Performed medications inventory checks.
- Ensured medications were stored properly.
- Conferred with a multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vital assessments.
Receptionist
Pflugerville Care Center
Austin, TX
06.2022 - 08.2023
- Welcomed patrons' front desk and engaged in friendly conversation while conducting check in process.
- Maintained accurate bookkeeping of important files, ran reports, and delivered updates on occupancy and revenues to supervisors.
- Operated multiline switchboard for busy office and routed incoming calls to correct departments.
- Coordinated front desk operations and diligently helped all in person visitors and callers with knowledgeable assistance.
- Administered payroll and benefits information.
- Filed new employee paperwork and conducted orientation for new hires.
- Acted as a resource for employees on benefits, wellness programs, and company policies.
- Advised and counseled on company rules, policies, procedures, and corrective actions to maintain employee consistency.
Home Health Aide Supervisor
Kristof's Private Duty Care
Galveston, TX
04.2016 - 11.2022
- Drafted monthly reports to track the performance of home health aides.
- Scheduled and coordinated training sessions for new and existing home health aides.
- Demonstrated ability to lead and motivate outstanding patient care focused health care team.
- Oversaw and managed clinical support staff in patient care activities while maintaining a high level of professionalism.
- Coordinated Quality Improvement activities (QIA's) to identify performance areas of improvement.
- Administered medication as directed by the care plan.
- Responded promptly to complaints from patients or other healthcare professionals regarding the performance of a home health aide.
- Investigated any incidents involving a breach in protocol by a home health aide and took appropriate action when necessary.
- Advised management on changes needed in policies or procedures related to Home Health Aides' operations.
- Assigned shifts and managed vacation requests from Home Health Aides.
- Participated in community outreach programs designed to raise awareness about Home Health services.
Patient Care Tech./Medical Biller Coder Specialist
UTMB
Galveston, TX
02.1997 - 06.2009
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Generated reports in order to track payments due from insurance companies or other third-party payers.
- Submitted electronic claims to various insurance carriers.
- Researched discrepancies between billed charges and payments received from insurance companies or other third-party payers.
- Performed follow up activities on unpaid claims with insurance companies or other third-party payers by phone or written correspondence.
Education
Medical Billing Coding Certification - Healthcare
Austin Community College
Austin, TX01-2024
Medication Aide - Healthcare
Galveston Community College
Galveston, TX05-2014
Certified Nursing Assistant - Healthcare
Galveston Community College
Galveston, TX11-1993
Skills
- Palliative Care
- Wound Care
- Emergency Response
- Injury Prevention
- Patient Positioning
- Staff Training
- CPR Certification
- Care Monitoring
- Vital signs monitoring
- Patient Relations
- Patient Observation
- Supply Restocking
- Medical Billing Coding
- Payroll Administration
- Specimen Collection
- Patient Assessments
- Electronic Charting
- Medical Terminology
- Patient Care Technician/Assistant (CPCT/A)
- Vital signs
- Heartsaver First Aid CPR AED
- Resident Care Associate (RCA)
- Quick problem solver
- Home Health Aide
- Meal Preparation
- Outpatient Care
- Medical Records Management
- Responding to emergencies
- Basic Life Support
- Medication Administration
- HIPAA Compliance
- Infection Control
- Health Education
- Clinical Documentation
- Catheter Care
- Caregiver Relations
- CNA Certification
- Quality Assurance
- Biohazard Disposal
- First aid and CPR
- Quality Assurance Controls
Timeline
Lead Certified Nursing Assistant /Medication Aide
Windsor Nursing and Rehabilitation Center of Duval
03.2024 - Current
Lead Certified Nursing Assistant /Lead Medication Aide
Gracey Woods
09.2023 - Current
Receptionist
Pflugerville Care Center
06.2022 - 08.2023
Home Health Aide Supervisor
Kristof's Private Duty Care
04.2016 - 11.2022
Patient Care Tech./Medical Biller Coder Specialist
UTMB
02.1997 - 06.2009
Medical Billing Coding Certification - Healthcare
Austin Community College
Medication Aide - Healthcare
Galveston Community College
Certified Nursing Assistant - Healthcare
Galveston Community College
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