Hi, I’m
MARCELLA JOHNSON
Cape Coral,USA
Summary
Detail-oriented healthcare support professional with experience in patient access, appointment scheduling, and HIPAA-compliant communication. Skilled in insurance verification and referrals , electronic health records, and maintaining patient privacy and comfort. Maintaining assurance to read and regulate the transportation of routes.
Overview
12
years of professional experience
1
Certification
Work History
Eagleridge Health and Rehabilitation Fort Myers, FL
Certified Nursing Assistant/Transport
05.2026 - Current
Job overview
- Hybrid employee: Provided direct patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, ensuring timely reporting of changes to nursing staff.
- Assisted in mobility and rehabilitation exercises, enhancing patient comfort and recovery progress.
- Maintained accurate patient records, documenting observations and care provided for compliance.Also transported and assisted the resident to and from doctors appointments.
Lee Health RW Outpatient RegistrationFort Myers, FL
Patient Access Representative
08.2024 - Current
Job overview
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Registered patients by obtaining necessary and accurate financial and demographic information. Management of medical records.
- Provided excellent customer service to patients and their families.
- Generate authorizations, and referrals for patients. Working with multiple EHR systems.
Lee County School DistrictFort Myers, FL
School Bus Driver
03.2014 - 06.2023
Job overview
- Ensured timely and safe transportation of students to and from school.
- Conducted pre-trip vehicle inspections to ensure operational safety and compliance.
- Monitored student behavior during transit to maintain a secure environment.
- Developed strong relationships with parents and guardians to enhance communication regarding transportation issues.
Lab Corps of AmericaFort Myers, FL
Service Representative / Accessioning Specialist
07.2019 - 08.2022
Job overview
- Assisted customers in navigating complex systems or processes, displaying patience and understanding.
- Performed administrative duties such as filing documents, entering data into the system, and answering phones.
Education
Elite Medical Academy Ft Myers, FL
Medication Technician from Med Tech And Self Administered Medicine
Cape Coral Technical CollegeCape Coral, FL
Certified Nursing Aide from Health Science
02.2024
Skills
Patient care
HIPAA compliance
Vital signs monitoring
Patient transfers
Attention to detail
Phone and email etiquette
Customer service
Patient registration, medical records management
Appointment scheduling
Patient check-in/out
Insurance verification, authorizations
Referrals, EHR systems
Certification
- CNA #CNA458967
- BLS Certification
- CDL
Languages
Creole
Full Professional
Timeline
Certified Nursing Assistant/Transport
Eagleridge Health and Rehabilitation
05.2026 - Current
Patient Access Representative
Lee Health RW Outpatient Registration
08.2024 - Current
Service Representative / Accessioning Specialist
Lab Corps of America
07.2019 - 08.2022
School Bus Driver
Lee County School District
03.2014 - 06.2023
Cape Coral Technical College
Certified Nursing Aide from Health Science
Elite Medical Academy
Medication Technician from Med Tech And Self Administered Medicine