Marcella Kenney
Customer Service
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Wyndham Resorts
Las Vegas, NV
07.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling reservations for owners and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash and credit card transactions accurately, balancing the register at the end of each shift.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Performed regular reviews of the company's operations for compliance with laws and regulations.
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Reviewed client documentation including contracts, invoices, bank statements.
- Participated in special projects related to due diligence investigations as required.
Inspector in Quality Assurance and Quality Control
Amazon
Miami, FL
08.2019 - 06.2024
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Night Auditor
Marriott Vacation Club
Orlando, FL
03.2010 - 03.2019
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Education
Associate of Arts - Accounting And Business Management
Valencia College
Orlando, FL05-1984
Timeline
Front Desk Agent
Wyndham Resorts
07.2023 - Current
Inspector in Quality Assurance and Quality Control
Amazon
08.2019 - 06.2024
Night Auditor
Marriott Vacation Club
03.2010 - 03.2019
Associate of Arts - Accounting And Business Management
Valencia College