Marcella Metoyer
Blue Springs,MO
Summary
Multifamily housing professional with over 5 years of progressive experience in leasing, assistant management, and property management at Autumn Place Apartments. Skilled in LIHTC compliance, team supervision, leasing operations, and resident relations. Proven track record of maintaining occupancy, ensuring compliance accuracy, and fostering strong resident communities. Seeking a long-term role with an organization that values leadership, accountability, and growth.
Overview
7
7
years of professional experience
Work History
Property Manager
Autumn Place Apartments
01.2020 - 04.2022
- Directed daily operations of an LIHTC property, ensuring full compliance with affordable housing regulations.
- Supervised and trained leasing and maintenance staff, fostering an efficient, resident-focused team.
- Oversaw resident certifications, recertifications, and compliance file audits for state and investor reviews.
- Managed budgets, rent collections, and vendor contracts while meeting financial objectives.
- Strengthened resident relationships and improved retention through responsive service and community programs.
Assistant Property Manager
Autumn Place Apartments
01.2018 - 01.2020
- Assisted with property operations, rent collections, and budget tracking.
- Supported compliance processes, including annual recertifications and income verifications.
- Helped supervise leasing staff and coordinated inspections, work orders, and resident service requests.
- Contributed to achieving occupancy goals and maintaining a high standard of resident satisfaction.
Leasing Agent
Autumn Place Apartments
01.2017 - 01.2018
- Conducted property tours, processed applications, and facilitated smooth move-ins.
- Assisted residents with leasing, renewals, and inquiries, ensuring positive tenant experiences.
- Maintained accurate files and supported LIHTC compliance requirements.
- Played a key role in achieving occupancy and leasing targets.
Culinary Resident Services Manager
Parkway Senior Living
07.2015 - 10.2016
- Planned and coordinated dining events for residents, tailoring activities to resident interests.
- Managed operations across 3 different dining halls, ensuring smooth daily service.
- Organized holiday and special events for residents, enhancing community engagement.
- Observed resident interactions to improve services and maintain a positive environment.
Skills
- LIHTC Compliance & Reporting
- Affordable Housing Regulations
- Tenant Relations & Retention
- Leasing & Occupancy Growth
- Property Operations & Staff Supervision
- File Audits & Inspections
- Budgeting & Rent Collection
- Conflict Resolution & Customer Service
- Yardi Software
- Budgeting & Financial Management
Timeline
Property Manager
Autumn Place Apartments
01.2020 - 04.2022
Assistant Property Manager
Autumn Place Apartments
01.2018 - 01.2020
Leasing Agent
Autumn Place Apartments
01.2017 - 01.2018
Culinary Resident Services Manager
Parkway Senior Living
07.2015 - 10.2016
Certifications & Training
- LIHTC Compliance Training
- Fair Housing Training