Marcella Nguyen
Belleville,NJ
Summary
Proven to enhance customer satisfaction and increase return rates at Tacoria, I excel in high-pressure environments, showcasing exceptional problem-solving and team collaboration skills. My expertise in money handling and fostering positive guest experiences underlines a strong work ethic and a results-driven approach, contributing significantly to workplace efficiency and client contentment.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Tacoria
09.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Waitress
Ninja Sushi
09.2022 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
Front Desk Receptionist
Kim Nguyen
07.2020 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Associate of Science - Computer Science
Bergen Community College
Paramus, NJ08.2026
High School Diploma -
Belleville High School
Belleville, NJ06.2023
Skills
- Positive demeanor
- Up-selling strategies
- Team Collaboration
- Money Handling
- Training and mentoring
- Allergy awareness
- Staff Coordination
- Complaint Handling
- Problem-Solving
- Issue Resolution
- Attention to Detail
- Decision-Making
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Employee
Tacoria
09.2023 - Current
Waitress
Ninja Sushi
09.2022 - 09.2023
Front Desk Receptionist
Kim Nguyen
07.2020 - 07.2022
Associate of Science - Computer Science
Bergen Community College
High School Diploma -
Belleville High School