Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcella O'keefe

Sarasota

Summary

Reliable person offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in many diverse areas and flexible with changing business needs.

Overview

26
26
years of professional experience

Work History

Cashier/Deli Worker

TNT Shell
05.2018 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Realtor

Coldwell Banker
05.2016 - 09.2019
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Server

Walt's Fish Market and Restaurant
05.2004 - 09.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Breakfast Server

City Center Cafe
03.2003 - 05.2004
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Implemented effective communication strategies with team members during busy shifts for optimal workflow efficiency.

Child Support Case Manager

Manatee County Child Support
09.1998 - 03.2003
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Education

Bachelor of Arts - Criminology/Sociology

Florida State University
Tallahassee, FL
05-1998

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Reliability and punctuality

Timeline

Cashier/Deli Worker

TNT Shell
05.2018 - Current

Realtor

Coldwell Banker
05.2016 - 09.2019

Server

Walt's Fish Market and Restaurant
05.2004 - 09.2017

Breakfast Server

City Center Cafe
03.2003 - 05.2004

Child Support Case Manager

Manatee County Child Support
09.1998 - 03.2003

Bachelor of Arts - Criminology/Sociology

Florida State University

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Marcella O'keefe