Marcella Pierce

General Manager

Pizza Hut

07.2014 - 02.2021

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.