Marcella Riportella
Saint Charles,MO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Business Office Manager
Tutera Senior Living
Saint Charles, MO, MO
08.2020 - Current
- Answered phones promptly and directed calls appropriately.
- Maintained accurate records of customer accounts and transactions.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Following up on insurance claims to make sure they are paying timely and correctly
- Collections rate strong monthly
- Worked with all insurance types HMO PPO POS Medicare & Medicaid
- Worked with utilization review to make sure authorizations are correct
- Great at multi tasking
- Work on appeals
- Work on denials
- Billing
- Aging
Business Office Manager
StoneBridge Senior Living
Maryland Heights, MO
03.2020 - 06.2020
- Collections
- Medicaid Applications
- Aging
- RFMS Trust
- Census
- TPL Reports
- FNIS Medicaid
- FA 465 Medicaid
- Billing
- Worked with all insurance companies PPO POS HMOS Medicare and Medicaid
- Denials
- Appeals
Education
Medical - Medical Billing And Coding
St Louis College of Health Careers
Fenton, MO11-2000
Skills
- Records Management
- Workflow Planning
- Contract Negotiations
- Office Administration
- Electronic medical records (EMR) systems
Timeline
Business Office Manager
Tutera Senior Living
08.2020 - Current
Business Office Manager
StoneBridge Senior Living
03.2020 - 06.2020
Medical - Medical Billing And Coding
St Louis College of Health Careers