Marcella Rodeghier

• Evaluated employee performance regularly to identify areas for improvement or commendation as appropriate given individual circumstances.
• Resolved escalated customer complaints professionally and promptly, minimizing negative impact on overall customer satisfaction rates.
• Implemented innovative marketing strategies to increase brand awareness and drive foot traffic to the travel center.
• Maintained a strong knowledge of industry trends, incorporating best practices into daily operations and strategic planning efforts.
• Fostered a positive, inclusive work environment that supported employee satisfaction and ultimately contributed to low turnover rates.
• Managed a diverse team of employees, providing ongoing training and development opportunities for professional growth.
• Collaborated closely with upper management on strategic planning initiatives aimed at long-term business growth and success.
• Enhanced customer satisfaction by implementing efficient operational processes and maintaining a clean, welcoming travel center environment.
• Oversaw daily financial transactions, ensuring accurate accounting records and strict adherence to company policies.
• Ensured compliance with all safety regulations and health codes within the facility, maintaining a safe environment for both staff and customers alike.
• Assisted in recruiting, hiring and training of team members.
• Continuously sought out opportunities for cost reduction without compromising quality or service levels provided within the facility operations.
• Optimized employee scheduling for peak periods, effectively balancing staffing needs with budgetary constraints.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
• Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.

I was the Assistant to a Dual Store Manager. I spent the majority of time managing location on my own. Spoke with him regarding hiring and firing of associates and promotions.

• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.