Marcella Sallier
Summary
Multi-skilled business professional successful at skillfully handling administrative needs. Successful at managing sales tracking tools, creating informative reports, identifying market trends, prospecting contacts and leads for potential sales opportunities and effectively used CRM software to help sales professionals. Committed to delivering exceptional customer service and exceeding goals and metrics by exhibiting strong communication, team-work, time management and interpersonal skills. Hardworking, organized and dependable professional successful at managing multiple priorities with a positive attitude with the willingness to take on responsibilities to meet team goals with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Sales Support Specialist
Planet Depos
11.2021 - Current
- Assist the sales team with administrative duties using an internal database, CRM system, and multiple case research tools
- Researching leads for Account Executives using case research tools
- Entering all new law firms and contacts in internal database for sales team as well as keeping database clean and organized (RB9)
- Ensuring Account Executives are assigned to appropriate jobs and contacts
- Monitoring and assisting with CRM (Salesforce)
- Managing legal cases and contact lead generation for sales team
- Ensuring prompt response time in shared inbox to sales team
- Researching and sending legal case leads for sales team utilizing multiple case research tools (Law360, Pacer, etc)
- Assisting management with any projects and reports as needed.
Recruitment Specialist/Membership Specialist/Program Specialist
Girl Scouts of Louisiana
07.2019 - 11.2021
- Plans, implements, supervises and evaluates events within the assigned region(s)
- Works with cross-functional team to determine and develop innovative strategies to ensure the effective support of troop leaders and program-grade levels within service units
- Facilitates outreach programming to girls
- Supports other departments in their busiest quarters to ensure consistent Girl Scout experiences for all members
- Cultivates relationships with appropriate community leaders, organizations, and businesses to support retention efforts
- Develops and maintains program partnerships and collaborations with community organizations, businesses, and adult volunteers
- Mentors adult volunteers to work with girls to ensure delivery of programs and services to girls
- Recruits, trains and manages volunteers for the effective delivery of program
- Interprets the Girl Scout Leadership Experience philosophy and the council's policies, procedures and standards
- Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council
- Provides expertise on GSLE and VTK to volunteers and staff
- Monitors and provides support for problem solving and conflict resolution in a timely manner
- Optimizes use of technology to support customer service for volunteers
- Provides tier two case management of customer care - answers, problem-solves, manages and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers
- Prepares and coordinates budgets (including grant budgets) to ensure adherence to approved program for girls
- Supervises council volunteers related to program
- Other duties as assigned by supervisor or chief leadership
- Designs and implements a comprehensive plan for membership growth
- Designs and implements membership recruiting marketing strategies
- Cultivates relationships with community leaders, organizations, and businesses to support recruitment efforts
- Follows up on new leads and referrals resulting from field activity in a timely fashion
- Works interdepartmentally to ensure goals are met
- Works with cross-functional team to ensure the effective delivery of recruitment strategies.
Staffing Coordinator/Administrative Assistant
Brock Services
06.2018 - 07.2019
- Process staffing needs and operations of the company
- Support candidate screening and hiring processes
- Facilitate procedures of hiring process regarding legal documents etc
- Ensure compliance with internal and external policies and regulations
- Prepare and submit reports on staffing operations.
Sales/Customer Service Agent
ABC Insurance Agencies
01.2011 - 01.2017
- Quote and sell auto insurance
- Meet and exceed sales goals through new product sales, cross selling and retention of current customers
- Receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers and prepare and deliver deposits.
Education
Diploma -
Washington-Marion Magnet High School
Associate of Applied Science - Business Administration -
SOWELA Technical Community College
Skills
- Business Knowledge & Professionalism
- Microsoft Office
- Google Workspace
- Salesforce
- Document Control/Filing
- Strong attention to detail
- Verbal and Written Communication
- Customer Service
- Clerical/Administrative
- Data Entry
- Customer Relationship Management
- Analytical Thinking
- Flexible and Adaptable
Timeline
Sales Support Specialist
Planet Depos
11.2021 - Current
Recruitment Specialist/Membership Specialist/Program Specialist
Girl Scouts of Louisiana
07.2019 - 11.2021
Staffing Coordinator/Administrative Assistant
Brock Services
06.2018 - 07.2019
Sales/Customer Service Agent
ABC Insurance Agencies
01.2011 - 01.2017
Diploma -
Washington-Marion Magnet High School
Associate of Applied Science - Business Administration -
SOWELA Technical Community College