Summary
Overview
Work History
Education
Skills
Timeline
On the job training
Generic

Marcella Schloemer-Voolich

Spanaway,WA

Summary

Dynamic Supervisor with a proven track record at Swinomish Casino & Lodge, excelling in training and mentoring staff to enhance customer service. Recognized for resolving complaints swiftly, fostering loyalty, and ensuring adherence to safety protocols. Proficient in MS Office, demonstrating strong decision-making and attention to detail in high-pressure environments. Experienced with property transactions, client relations, and market analysis. Utilizes negotiation strategies and regulatory compliance to achieve successful deals. Track record of building lasting client relationships and driving market insights.

Overview

30
30
years of professional experience

Work History

Supervisor

Swinomish Casino & Lodge
05.2012 - Current
  • Supervised daily operations to ensure adherence to service standards and guest satisfaction.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Conducted regular performance evaluations and provided constructive feedback to team members.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Real Estate Broker

Next Home Preview Properties
07.2015 - Current
  • Negotiated real estate transactions, maximizing value for clients and closing deals efficiently.
  • Analyzed market trends to provide clients with informed advice on property investments.
  • Developed and maintained client relationships, ensuring high levels of satisfaction and repeat business.
  • Conducted property evaluations and prepared comprehensive reports for buyers and sellers.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Education

High School Diploma -

Burlington Edison High School
Burlington, WA
06.1977

Some College (No Degree) - English, Typing

Skagit Valley College
Mount Vernon, Wa

Skills

  • Training and mentoring
  • Customer service
  • Attention to detail
  • Decision-making
  • Processes and procedures
  • Policy enforcement
  • [Software] experience
  • Safety protocols
  • Multitasking
  • Computer skills
  • MS office
  • Reliability

Timeline

Real Estate Broker

Next Home Preview Properties
07.2015 - Current

Supervisor

Swinomish Casino & Lodge
05.2012 - Current

Some College (No Degree) - English, Typing

Skagit Valley College

High School Diploma -

Burlington Edison High School

On the job training

Required training in Title 31 banking and gaming

Smart customer service 

Safety training

PCI DSS

Cybersecurity

List available

Marcella Schloemer-Voolich