
Dynamic Supervisor with a proven track record at Swinomish Casino & Lodge, excelling in training and mentoring staff to enhance customer service. Recognized for resolving complaints swiftly, fostering loyalty, and ensuring adherence to safety protocols. Proficient in MS Office, demonstrating strong decision-making and attention to detail in high-pressure environments. Experienced with property transactions, client relations, and market analysis. Utilizes negotiation strategies and regulatory compliance to achieve successful deals. Track record of building lasting client relationships and driving market insights.
Required training in Title 31 banking and gaming
Smart customer service
Safety training
PCI DSS
Cybersecurity
List available