Marcella Stanley
Dallas,TX
Overview
9
9
years of professional experience
Work History
Leasing Consultant
InterSolutions
Houston, Texas
06.2021 - 01.2023
- Collected rent and tracked resident payments and information in computer system.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolutions.
- Provided exc3ptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners a d other services.
- Maintained organized files on all, current and past tenants, allowing for efficient retrieval of information when needed.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed approximately 75 incoming calls, emails and faxes per day from customers,
Realor/Bookkeeper
Century 21 Olympian
08.2014 - 01.2023
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Provided accounts receivable bookkeeping for four Home Owners Associations managed by the brokerage,
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Provided support during audits by supplying requested documentation promptly and accurately..
- As a licensed real estate professional, provided excellent customer service to clients seeking to purchase, sell or lease real estate throughout the state of Texas and negotiating the conditions of that sales or transaction.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations,
- Utilize Quick book accounting system to reflect accurate financial records.
- Handle payroll processing for staff (W-2) and independent contatrators/Realtors (1099), ensuring timely payments and adherence to tax regulations.
- Complete year end tax forms in compliance with legal regulations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed tax forms in compliance with legal regulations.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- As a licensed real estate professional, I provided excellent customer service to clients seeking to purchase, sell or lease real estate throughout the state of Texas and negotiating the conditions of that sales as needed..
Executive Director
Holiday By Atria - Pinewood Hills
01.2023 - 01.2024
- .Implement specific goals for the following areas needed to obtain a well balance and productive environment for this Senior Independent Living Community.
- Led and motivate a team of individuals to achieve department goals
- Hires, train and supervise Community staff,
- Established performance benchmarks for each department in alignment with the organization's strategic priorities when transitioning management companies.
- Oversaw the productivity of four department directors that represent the areas of Sales/Marketing, Culinary, Life Engagement Engagement and Maintenance.
- Analyze and gathers economic trends that may impact the property's occupancy and revenue goals.
- Works with the Regional Manager on operating income/expense budgets that reflect the ownership objective for property operations and cash flow,
- Reviews weekly financial income and expense reports to minimize delinquent accounts and collections.
Personal Care Assistant
Family Tree In-Home Senior Care
Houston, Texas
06.2020 - 12.2022
- Improved quality of life for clients with dementia by implementing personalized memory care strategies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with dressing, grooming, bathing, oral hygiene care, meal preparation, and medication reminders either in private residences and/or a facility.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
Timeline
Executive Director
Holiday By Atria - Pinewood Hills
01.2023 - 01.2024
Leasing Consultant
InterSolutions
06.2021 - 01.2023
Personal Care Assistant
Family Tree In-Home Senior Care
06.2020 - 12.2022
Realor/Bookkeeper
Century 21 Olympian
08.2014 - 01.2023