Marcella Torello
Hamden,CT
Summary
I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I'm adept at working effectively unsupervised and quickly mastering new skills. I've worked in sales and customer service and in management for several years as a manager.
Overview
4
4
years of professional experience
Work History
OWNER
DESIGNS BY MARCELLA
01.2022 - 12.2023
- Provide customized engraving of personalized gifts, including necklace plates, keychains, charcuterie boards, coasters, and more
- Re-sell upcycled vintage rings, bracelets, necklaces, and more, providing sustainable and unique fashion accessories.
MANAGER
EXECUTIVE CLEANERS
10.2019 - 12.2023
- Provide quality dry cleaning customer service as Lead Associate, which involves managing store independently each shift, opening and closing, reconciling cash register, maintaining positive client relationships, training new employees, and corresponding directly with store owner
- Manage dry cleaning Point of Service technology, to track invoices, pick-ups, inventory, and more
- Provide detailed reports of new client acquisition, client retention, and store revenue to store owner
- Trained employees in additional job positions to maintain coverage of roles.
Content Marketing Specialist
N&D Sports
Hamden, CT
12.2023 - 03.2024
- Engage with customers on social media platforms to build relationships with key influencers.
- Plan and execute digital advertising campaigns on various social media channels.
- Develop content marketing plans to support product launches and campaigns.
- Optimize website content with SEO best practices in mind.
- Track communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepare online orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
Education
MBA -
QUINNIPIAC UNIVERSITY
05.2023
BACHELOR OF SCIENCE IN MARKETING -
QUINNIPIAC UNIVERSITY
05.2022
Skills
- New Business Development
- Computer Literate
- Verbal and Written Communication
- Business Planning
- Customer Service
- Microsoft Office Suite
- Data Mining Software
- Developing Presentations and Reports
- Content Management
- Social Media Knowledge
Timeline
Content Marketing Specialist
N&D Sports
12.2023 - 03.2024
OWNER
DESIGNS BY MARCELLA
01.2022 - 12.2023
MANAGER
EXECUTIVE CLEANERS
10.2019 - 12.2023
MBA -
QUINNIPIAC UNIVERSITY
BACHELOR OF SCIENCE IN MARKETING -
QUINNIPIAC UNIVERSITY
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