Marcella Valentine
Delray Beach
Summary
Veteran experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
29
29
years of professional experience
Work History
Driver
LYFT/UBER
08.2019 - Current
- Performed pre-trip inspections and cleanliness to verify vehicle's roadworthiness
- Maintained accurate records of gas and mileage logs
- Provided exceptional customer service by being courteous and professional at all times
- Communicated effectively with customers regarding their estimated time of arrival
- Adhered strictly to company policies regarding safety and security
- Followed designated routes while operating my personal motor vehicle safely and efficiently
- Managed fuel consumption by driving economically whenever possible
- Monitored traffic conditions and applied defensive strategies to avoid accidents
- Achieved consistently high customer scores due to exceptional service
- Performed minor and major vehicle maintenance tasks to prevent disruptions
- Adhered to traffic laws and regulations to prevent accidents
- Maintained a QuickBooks account for tax season
Office Assistant
Affordable Enhancements LLC (MEDSPA)
01.2006 - 08.2020
- Greeted visitors, determined their needs and directed them to the appropriate personnel
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records
- Answered incoming calls in a professional manner and addressed any concerns
- Ordered office supplies to ensure a well-stocked office
- Maintained an organized filing system of paper documents
- Supported bookkeeping through QuickBooks tasks such as invoicing and expense tracking on a daily basis and prepared month end/year end reports for the accountant
- Handled incoming and outgoing mail and packages, including preparation for shipping
Department Manager
Vitamin Cottage Natural Grocers
11.1996 - 11.2006
- Lead and manage a team of 3-25 employees in the Department, ensuring that all tasks are completed efficiently and on time
- Helped in the set up of new stores
- Coached and trained new staff members, providing guidance on department policies and procedures
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes
- Performed opening and closing duties as part of management team and handled cash management
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency
- Company educator on supplements and customer service for 2 years
- Supported other departments when needed
- This included cashiering
- Worked at both the store and corporate level
- Counseled in Nutrition to increase sales for the store
Electrical Technician SSGT
US Air Force Base
01.1996
Education
Associate of Arts -
South Seattle Community College
Seattle, WA05.1983
Nutrition And Supplements -
American Health Science University
Aurora, CO01.2010
Reflexologist -
Just For Health School of Reflexology
Englewood, CO01.2010
Business Management/Human Resources -
Regis University
Denver, CO01.2002
Business Management -
University of Maryland - Baltimore County
Baltimore, MD01.1993
Skills
- Service Excellence
- Proficient in Microsoft Word and PowerPoint
- Skilled in QuickBooks Management
- Ten key by touch
- Typing 30 wpm
- Thorough Attention to Detail
- Basic Accounting Skills
- Self-Driven Professional
- Effective Time Management
- Optimistic Outlook
- Organizational Systems
Timeline
Driver
LYFT/UBER
08.2019 - Current
Office Assistant
Affordable Enhancements LLC (MEDSPA)
01.2006 - 08.2020
Department Manager
Vitamin Cottage Natural Grocers
11.1996 - 11.2006
Electrical Technician SSGT
US Air Force Base
01.1996
Nutrition And Supplements -
American Health Science University
Reflexologist -
Just For Health School of Reflexology
Business Management/Human Resources -
Regis University
Business Management -
University of Maryland - Baltimore County
Associate of Arts -
South Seattle Community College
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