Marcella Vanwormer
Lansing
Summary
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Professional childcare provider with track record of fostering safe, engaging, and nurturing environments for children. Demonstrates strong skills in child development, curriculum planning, and classroom management. Capable of effective team collaboration and adaptable to changing needs. Known for reliability, empathetic communication, and positive reinforcement strategies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Childcare Teacher
Waverly Community Schools
Lansing, MI
06.2022 - Current
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and social skills.
- Fostered a nurturing environment that encouraged positive behavior and emotional development among students.
- Collaborated with parents to discuss children's progress and address any concerns regarding their development.
- Utilized educational tools and resources to create engaging activities that promote learning through play.
- Monitored classroom activities to ensure safety and adherence to state licensing regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Increased student participation by implementing creative and interactive learning activities.
Food Server
Waverly Community Schools
Lansing, MI
09.2016 - Current
- Collaborated with kitchen staff to streamline order fulfillment and improve efficiency.
- Developed positive relationships with students, fostering a welcoming atmosphere in the cafeteria.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Streamlined food preparation process, reducing wait times for orders.
Chiropractic Assistant
Dallas Chiropractic Clinic
Lansing, MI
06.2010 - 10.2010
- Assisted chiropractors in patient evaluations and treatment plans, ensuring optimal care delivery.
- Managed patient scheduling and follow-up appointments to enhance clinic efficiency.
- Educated patients on treatment protocols and home exercise programs for improved recovery.
- Maintained accurate patient records and documentation, ensuring compliance with regulations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
Medical Receptionist
Lansing Women's Health
Lansing
09.1999 - 06.2000
- Coordinated communication between patients and healthcare providers to enhance care delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Chiropractic Assistant
Allen Chiropractic Center
Lansing, MI
10.1996 - 10.1999
- Collaborated with healthcare team to streamline operations and enhance patient experience.
- Trained new staff on office procedures and patient interaction techniques to improve service quality.
- Implemented process improvements that reduced appointment wait times, enhancing overall patient satisfaction.
- Led initiatives to increase community awareness of chiropractic benefits through outreach programs and events.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Increased patient retention through exceptional customer service and follow-up communications.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Managed patient appointments to ensure smooth clinic operations, reducing wait times and improving patient satisfaction.
- Streamlined patient check-in and check-out processes, minimizing wait times and improving overall satisfaction.
- Streamlined billing processes for increased accuracy in patient invoicing, enhancing financial operations.
- Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
- Increased patient retention by following up on treatments and encouraging future appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Assisted chiropractors in patient evaluations and treatment plans, ensuring optimal care delivery.
- Managed patient scheduling and follow-up appointments to enhance clinic efficiency.
- Maintained accurate patient records and documentation, ensuring compliance with regulations.
- Answered phones to respond to customer questions, provide information and schedule appointments.
Education
Medical Assistant
Ross Medical Education Center
Lansing, MI 12-1995
High School Diploma -
Everett High School
Lansing, MI06-1995
Skills
- Parent-teacher communication
- Child development
- Classroom organization
- Outdoor play supervision
- Recordkeeping
- Patience and empathy
- First aid and CPR
- Friendly and likeable
- Strong work ethic
- Problem-solving
- Customer service
- Cleaning and sanitation
- Lesson planning
- Efficient under pressure
- Health and safety
Certification
- CMA - Certified Medical Assistant
Timeline
Childcare Teacher
Waverly Community Schools
06.2022 - Current
Food Server
Waverly Community Schools
09.2016 - Current
Chiropractic Assistant
Dallas Chiropractic Clinic
06.2010 - 10.2010
Medical Receptionist
Lansing Women's Health
09.1999 - 06.2000
Chiropractic Assistant
Allen Chiropractic Center
10.1996 - 10.1999
Medical Assistant
Ross Medical Education Center
High School Diploma -
Everett High School