Marcella Villarreal
Shallowater,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Purchase Coordinator
Workstrings International
06.2022 - 03.2024
- Implemented inventory control measures to optimize stock levels, reducing carrying costs and minimizing stockouts.
- Conducted periodic supplier evaluations to assess compliance with quality standards and expectations, ensuring product consistency across the organization.
- Negotiated favorable terms with suppliers for better pricing, delivery schedules, and payment options, leading to significant cost savings.
- Enhanced internal customer satisfaction through proactive communication regarding order status updates or anticipated issues/delays requiring attentionresolution.
Branch Operations Manager
Advance America
01.2022 - 06.2022
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
Assistant Manager
Aeropostale
06.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Property Manager
Tigris Real Estate
06.2016 - 05.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Department Manager
Stein Mart
05.2003 - 06.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
No Degree - Early Childhood Education
South Plains College
Levelland, TX05.2006
High School Diploma -
Lubbock High School
Lubbock, TX05.2004
Skills
- Teamwork capabilities
- Organizational abilities
- Accounts Receivable
- Accounts Payable
- Scheduling
- Payroll assistance
- Customer Service
- Attention to Detail
- Team Leadership
- Relationship Building
- Property Management
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Goals and performance
- Retail Management
- Flexible Schedule
- Coaching and Mentoring
Certification
- NALP
Timeline
Purchase Coordinator
Workstrings International
06.2022 - 03.2024
Branch Operations Manager
Advance America
01.2022 - 06.2022
Assistant Manager
Aeropostale
06.2021 - 01.2022
Property Manager
Tigris Real Estate
06.2016 - 05.2021
Department Manager
Stein Mart
05.2003 - 06.2016
No Degree - Early Childhood Education
South Plains College
High School Diploma -
Lubbock High School
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