Marcella Welch
Medford,OR
Summary
Dependable employee eager to apply excellent communication and organization skills to a customer service opportunity. Well-versed in accurate cash handling and top-quality customer service.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Northwest Mobility
05.2022 - Current
- Executed record filing system to improve document organization and management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
Receptionist
Creative Insurance Options LLC
05.2023 - 12.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Lead Front Office Receptionist
Hewitt's Automotive
08.2019 - 05.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained clean reception area to promote positive, professional environment for clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered clerical support by handling range of routine and special requirements.
Property Inspector
Oak-tree Realtors
12.2015 - 05.2017
- Worked directly with Property owners and tenants
- Scheduled inspections performed physical inspections
- documented data.
- uploaded information into computer programs.
- Addressing issues at hand and directing work orders
- filing, answering phones, preparing ingoing and outgoing mail.
- running errand, vehicle maintainer.
- Copied, logged and scanned supporting documentation.
- Supported Chief Operating Officer with daily operational functions.
Education
GED -
San Pasqual High School
Escondido, CA1982
Skills
- Cash handling
- Team player
- Hard-working
- Detail-oriented
- Self-motivated
- Excellent work ethic
- Product knowledge
- Prioritizing workflow's
- Vendor management
- Order processing
- Oral and written communication
- Customer rapport
- Shipping and packaging
Accomplishments
- Acknowledged by management for employee of the year in 2006
-
.
Timeline
Receptionist
Creative Insurance Options LLC
05.2023 - 12.2025
Administrative Assistant
Northwest Mobility
05.2022 - Current
Lead Front Office Receptionist
Hewitt's Automotive
08.2019 - 05.2022
Property Inspector
Oak-tree Realtors
12.2015 - 05.2017
GED -
San Pasqual High School