Marcella Whitaker
Los Angeles,CA
Summary
Experienced security professional with 18 years in safety and emergency response, seeking Security role. Proven track record in monitoring, incident management, and collaboration with law enforcement to ensure comprehensive security measures. Strong organizational and communication skills, adept at maintaining detailed records and providing exceptional customer service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Allied Universal Security Services
Union Station
04.2025 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
Bus operator
Metro Transit Authority
Los Angeles
03.2017 - 10.2024
- Operated public transit buses on assigned routes, ensuring adherence to schedules and providing timely transportation services to passengers.
- Maintained a high standard of customer service by assisting passengers with inquiries, directions, and boarding, while ensuring a safe and comfortable travel experience.
- Conducted pre-trip and post-trip inspections of the bus to ensure vehicle safety and compliance with regulatory standards.
- Managed fare collection and issued transfers, maintaining accurate records of transactions and adhering to fare policies.
- Responded to emergency situations and incidents on the bus, implementing appropriate safety procedures and reporting to dispatch as necessary.
- Communicated effectively with dispatch and other team members to coordinate operations and address route changes or delays.
- Adhered to all traffic laws and Metro Transit Authority regulations, maintaining a clean driving record and promoting public safety.
- Participated in ongoing training and development programs to stay updated on new transit policies and safety protocols.
Call Center Customer Service Account Specialist
DirecTV & AT&T
Los Angeles, California
07.2014 - 10.2016
- Deliver exceptional customer service by effectively addressing inquiries and providing detailed product information to enhance customer satisfaction.
- Facilitate sales of television, internet, and home phone services, tailoring offerings to meet prospective customer needs.
- Consistently meet or exceed key performance indicators, adhering to company policies and maintaining high standards of performance.
Security guard
Securitas security
Los Angeles
04.2006 - 06.2016
- Monitored and patrolled assigned areas to ensure the safety and security of premises, personnel, and assets.
- Conducted regular inspections of buildings and facilities to identify potential security risks and breaches.
- Responded promptly to alarms and incidents, effectively managing emergency situations with calm and professionalism.
- Maintained detailed and accurate records of daily activities, incidents, and observations in logbooks and reports.
- Collaborated with law enforcement and emergency services when necessary to ensure comprehensive security measures.
- Provided exceptional customer service by assisting visitors and employees with inquiries and access control procedures.
- Implemented and enforced company policies and procedures to maintain a secure and orderly environment.
- Operated surveillance equipment and conducted video monitoring to deter and detect unauthorized activities.
Education
N/A - Software Development
Los Angeles City College
Los Angeles, CADiploma - undefined
Sierra Nevada High School
Reno, Nevada06.2004
Skills
- Excellent Customer Service & Organizational Skills
- MS Office, Computer Proficient, Type 35 WPM, 10-Key
- Dedicated to the Highest Quality of Work
- Strong Sense of Responsibility
- Communication Skills
- Trustworthy, Honest, Dependable & Enthusiastic
- Works Well Independently as Well as in a Team
- Reliable and Prompt
Goal-Oriented, Self-Motivated
Certification
- Baton certified
- Guard card
- Handcuffs
- Pepper spray
- CPR
Timeline
Unarmed Security Officer
Allied Universal Security Services
04.2025 - Current
Bus operator
Metro Transit Authority
03.2017 - 10.2024
Call Center Customer Service Account Specialist
DirecTV & AT&T
07.2014 - 10.2016
Security guard
Securitas security
04.2006 - 06.2016
Diploma - undefined
Sierra Nevada High School
N/A - Software Development
Los Angeles City College