Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcella Widjaja

San Gabriel ,California

Summary

Professional Manager with a decade of high quality experience in health care, logistics, people management, and world class entertainment corporate activity. Highly organized and dependable candidate with success in managing multiple priorities, human assets, and maintaining a positive attitude.
Demonstrated ability to delegate, set goals, think strategically, and communicate successfully while executing time management protocols. Extensive experience in support of various industries such as health care, logistics, and entertainment.

Overview

19
19
years of professional experience

Work History

Coordinator

SPT Labtech
01.2023 - 02.2024
  • Working collaboratively with the US Service Team Leader and Field Service Engineers to assist with the day-to-day coordination of field service activities including the scheduling of FSEs workload and liaising with customers to ensure on time installation and servicing of SPT Labtech products.


  • Maintaining robust channels of communication between the various internal departments responsible for customer care and after sales services will be a key requirement necessitating excellent interpersonal skills.


  • Act as primary point of contact for US customers including fielding and logging all service calls in SalesForce.com and responding to all inbound email and phone enquires.


  • Provide administrative support for the US Team Leader including coordination of team meetings, technician training schedules and customer visits.


  • Create and circulate regular SalesForce.com reports to provide visibility of field service activities and open calls.


  • Assist remote Service Technicians and Team Leader with the coordination of new instrument installations and relocation of existing instruments.


  • Liaise with customers, FSEs and internal functions to schedule customer visits, optimize field efficiencies and ensure all work schedules are complete on time.


  • Assist with the management and dispatch of spare parts to ensure on time deliver and support for the field service team.


  • Monitor open service calls to ensure target case duration times are achieved and planned activities are completed on time.

Project Manager for Disney Burbank Account

Corovan
07.2014 - 11.2022
  • Managed medium size move of 100 people to large size move of 5,000 people and install projects for Disney Corp (Ex: Bob Igers Office), Disney WDI & DPEP, ABC, FOX, Facebook, Hulu, Netflix, Google, JPL, Aerospace, Paramount Studio, Prospect Studio.


  • Responsible for bringing the job in under a bid.


  • In charged of roughly around 50-100 employees that consist of: Supervisors, Coordinators, Drivers, Movers, Installers as required to perform a quality job for the customers.


  • Submit Billings on biweekly basis and Roster Reports on a daily basis.


  • Inventory of all major brand of systems furnitures including: Knoll, Herman Millers.


  • Read install plans and identify starting locations, staging locations and changes. Confirm next day work schedule with Dispatch daily with Manpower.


  • Managed all pre-event planning, organizing guest speakers and delegate packs.


  • Coordinate suppliers, handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly.


  • Work with MS Offce Daily: Outlook, Excel, Word, Disneys Tririga, Kronos and Okta.

Office Assistant

Financial Analyst For Citibank
06.2012 - 07.2014
  • Delivered clerical support by handling routine paperwork.


  • Execute record filling system to improve document organization and management.


  • Developed correspondence letters, memos and emails.


  • Verified accuracy of records by consistently updating customer information. Processed invoices and expenses using Quickbooks.


  • Coordinated, scheduled and arranged business meetings and travel calendars using MS Office: Outlook, Word, Excel.

Recruiter

Huntington Hospital
07.2008 - 04.2009
  • Assist in stabilizing and maintaining adequate in blood center collections.


  • Complete steps required to successfully reach fixed site collection goals.


  • Recruit donors for blood mobiles as assigned.


  • Perform community outreach by contacting individuals or a business to get blood donations.


  • Make sure to increase hospitals database by strengthening relationships with existing business.


  • Provides excellent customer service, cultivating positive working relationships with all staff: Nurses, Volunteers and Donors.



Recruiter

City Of Hope Hospital
01.2005 - 07.2008
  • Made 250 outbound calls daily to potential donors and had a goal of scheduling minimum of 5 donors to make appointment to come in to donate blood/platelets.


  • Completes steps required to successfully reach fixed site collection goals.


  • Recruit donors for blood/platelets/plasma/bone marrow with Directed Donors.


  • Go out to different businesses to get potential donors to sign up.

Education

No Degree - Psychology

Pasadena City College
Pasadena, CA

Associate of Science - Nursing

CNI
Anaheim, CA
04.2012

High School Diploma -

Gabrielino High School
San Gabriel, CA
06.1999

Skills

  • Leadership and staff supervision of multiple projects for a major corporation: Disney, Netflix, Hulu, Google, Facebook, JPL
  • Proficient with MS Office, Outlook, Excel, Power-point and Salesforce
  • Advanced knowledge of Disney operating systems ie Tririga, and Okta
  • Planning, scheduling and executing manpower needs for midsized logistics
    operation on a daily basis
  • Intimate knowledge of Medical Procedures and excellent people skills
  • Provide product support for market development and sales of sample management
    line in protein crystallization, genomics, and drug discovery markets across US,
    UK, China and Japan
  • Conduct remote selling, including calling existing and potential customers,
    identify and proactively reach out to prospective customers generating demand
    for sample management solutions
  • Provide administrative support, including updating CRM, Salesforce etc
  • Collaborate closely with global sales, marketing and product management teams
  • Develop and lead product strategies according to Corporate priorities, ensuring
    regular reporting to Director of Sales

Languages

English
Native or Bilingual
Indonesian
Native or Bilingual
Spanish
Elementary

Timeline

Coordinator

SPT Labtech
01.2023 - 02.2024

Project Manager for Disney Burbank Account

Corovan
07.2014 - 11.2022

Office Assistant

Financial Analyst For Citibank
06.2012 - 07.2014

Recruiter

Huntington Hospital
07.2008 - 04.2009

Recruiter

City Of Hope Hospital
01.2005 - 07.2008

No Degree - Psychology

Pasadena City College

Associate of Science - Nursing

CNI

High School Diploma -

Gabrielino High School

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Marcella Widjaja