Marcella Elena Montalto Guzman
Naples,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Server
Del Mar Naples
Naples, FL
01.2022 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Trained new staff on menu knowledge and service standards to improve team performance.
- Resolved guest complaints promptly, maintaining a positive dining atmosphere and reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Server
The Carlisle Naples
Naples, FL
10.2018 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted bartenders in preparing and serving beverages, ensuring customer satisfaction and timely service.
Server
Joey D's Italian Restaurant Of Naples
Naples, FL
02.2020 - 06.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Cashier
Bravo Supermarket
Naples, FL
08.2017 - 03.2019
- Provides a positive customer experience with fair, friendly, and courteous service.
- Resolves customer issues and answers questions.
- Processes return transactions.
- Maintains checkout operations by following policies and procedures and reporting needed changes.
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
- Contributes to team effort by accomplishing related results as needed.
Education
High School Diploma -
Lely High School
Naples, FL05-2018
Skills
- Costumer service
- Teamwork and Collaboration
- Multitasking and prioritizing
- Organize
- Friendly communication skills
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Server
Del Mar Naples
01.2022 - Current
Server
Joey D's Italian Restaurant Of Naples
02.2020 - 06.2021
Server
The Carlisle Naples
10.2018 - 12.2022
Cashier
Bravo Supermarket
08.2017 - 03.2019
High School Diploma -
Lely High School