Dynamic hospitality professional with extensive experience as a Guest House Manager at Maison D'hôtes Burj, excelling in guest relations and problem-solving. Proven track record in enhancing guest satisfaction and optimizing operational efficiency. Skilled in hotel management and adept at multitasking, ensuring seamless experiences for all guests.
*Supervising housekipping staff
*Overseeing day to day operations and maintenance
*From check-in to check-out of customers make sure their stay is as perfect as possible
*Manage the administrative details for the opening of the structure in Cameroon,Douala
*As a structure of Market research I was in charge of recruiting specifics profiles who had to do the field research
*Business development and stakeholders in general with lot of local and international university
*In charge of development of the image of the society on media and social media
*management of portfolio of thousands of hotels online
*Had to make sur to have the best deals(prices, options) for our customers
*At the initiative of workshop with our hotel partner to upgrade their skills on best practices for a better yield
*communication consultations for many entreprises
*Implementation of event for petroleum societies group
*Implementation of communication campaign and support
*implementation of a product catalog for the commercial department
* Set up of communication department
*Realization of a website with technician