Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
marcelle abaka

marcelle abaka

Houston,TX

Summary

Dynamic hospitality professional with extensive experience as a Guest House Manager at Maison D'hôtes Burj, excelling in guest relations and problem-solving. Proven track record in enhancing guest satisfaction and optimizing operational efficiency. Skilled in hotel management and adept at multitasking, ensuring seamless experiences for all guests.

Overview

11
11
years of professional experience

Work History

Guest House Manager

Maison D'hôtes Burj
10.2024 - 01.2025

*Supervising housekipping staff

*Overseeing day to day operations and maintenance

*From check-in to check-out of customers make sure their stay is as perfect as possible

Operations Manager

Trustin Africa
03.2017 - 12.2018

*Manage the administrative details for the opening of the structure in Cameroon,Douala

*As a structure of Market research I was in charge of recruiting specifics profiles who had to do the field research

*Business development and stakeholders in general with lot of local and international university

*In charge of development of the image of the society on media and social media

Revenue Manager

Jumia Travel
07.2015 - 09.2016

*management of portfolio of thousands of hotels online

*Had to make sur to have the best deals(prices, options) for our customers

*At the initiative of workshop with our hotel partner to upgrade their skills on best practices for a better yield

Account Manager

Easy Event
03.2015 - 06.2015

*communication consultations for many entreprises

*Implementation of event for petroleum societies group

*Implementation of communication campaign and support

Communication Manager

Laboratoire Roger Ducos
07.2014 - 12.2014

*implementation of a product catalog for the commercial department

* Set up of communication department

*Realization of a website with technician

Education

Bachelor Of Communication Studies - Communication of The Organization

Advanced School of Mass Communication
Cameroon
11.2014

Second Year University Level - Bilingual Education(french -english)

University of Yaoundé 1
Cameroon
10.2010

A-level - General Studies

Fustel De Coulange
Cameroon
08.2007

Skills

  • Interpersonal communications
  • Guest relations management
  • Reservations management
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Guest services
  • Conflict resolution
  • Hotel management
  • Adaptability and flexibility
  • Guest complaint resolution
  • Guest services management
  • Hospitality

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Guest House Manager

Maison D'hôtes Burj
10.2024 - 01.2025

Operations Manager

Trustin Africa
03.2017 - 12.2018

Revenue Manager

Jumia Travel
07.2015 - 09.2016

Account Manager

Easy Event
03.2015 - 06.2015

Communication Manager

Laboratoire Roger Ducos
07.2014 - 12.2014

Bachelor Of Communication Studies - Communication of The Organization

Advanced School of Mass Communication

Second Year University Level - Bilingual Education(french -english)

University of Yaoundé 1

A-level - General Studies

Fustel De Coulange
marcelle abaka