Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcelle Anderson

Fairview,TX

Summary

Results-oriented professional with a diverse background and a proven track record in digital marketing and customer success. Adept at collaborating cross-functionally and delivering impactful results in dynamic environments. Demonstrated ability to drive revenue growth through strategic customer engagement, streamline processes for increased efficiency, and foster team collaboration to achieve collective goals. Known for effective communication skills, both written and verbal, with proficiency in English, Spanish, and Portuguese. Technically savvy with a quick grasp of new technologies, ensuring adaptability in rapidly changing landscapes. With a commitment to continuous learning and a track record of achieving and exceeding key performance indicators, I bring a versatile skill set to contribute to the success of digital marketing initiatives. Seeking a challenging role where I can leverage my experience and skills to drive customer success and contribute to organizational goals.

Overview

26
26
years of professional experience

Work History

Teacher

Anna ISD
08.2021 - 08.2023
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Planned and implemented integrated lessons to meet national standards.
  • Communicate clearly with parents toward emails, meetings, as well with administration.
  • Create an adaptability to diverse needs, and facilitate an effective understanding.
  • Worked with group of students using metric results to improve and achieve students goals.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

Service Account Manager (SAM)

Apex Systems - Microsoft
07.2019 - 09.2019
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Customer Service Bilingual Representative

WORLDVENTURES SERVICES LLC
11.2018 - 07.2019
  • Provide ongoing support and increase client retention through regular communications to support their usage of the platform and the growth of their business.
  • Ensure data accuracy of customer information that is maintained in the CRM system
  • Communicated with compliance and legal departments to process account change requests.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Identified and responded to customer requests and concerns through email, online chat, and phone for English, Spanish and Portuguese-speaking customers.
  • Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
  • Responded to customer questions via telephone and written correspondence regarding benefits, provider contracts, eligibility, and claims.

Assistant to the Regional Manager

ArcelorMittal - Petrobras
05.2010 - 06.2011
  • ArcelorMittal is world's leading steel and mining company. Supply chain management. Procurement of all materials. End-to-end order management (Order tracking, Deliveries and Shipments).
  • Created organization systems for inventory control SAP, merchandising, financial reports and schedules, dramatically increasing operational efficiency, and management of inventory of safe equipment workers
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored security, safety protocols, and loss-prevention
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Legal Assistant

RUI TENREIRO LAW
01.2008 - 05.2010
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Prepared for trials, conducting legal research and drafting pleadings.
  • Analyzed client balance sheets for auditing purposes.
  • Organized key evidence exhibits to prepare for trials.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.

CIVIL REGISTRY OFFICE, BRAZIL REGISTRY CLERK

Cartorio 5th Officio
10.2006 - 10.2008
  • Notarization of documents Create “Power of Attorney”.
  • Followed confidentially regulations to maintain privacy.

Financial Assistant

EXTERNATO CAMPISTA SCHOOL BRAZIL
01.1998 - 12.2006
  • Revamped organization processes by auditing client checks and cash receipts.
  • Documented fiscal budget and established procedures for tracking expenses.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Education

Associate of Science - Business Management & Administration

Dallas County Community College
Dallas, TX
2019

Bachelor's - Law, Contracts and Employment Law

Salgado De Oliveira University
Campos
2005

Skills

  • International sales support
  • Account servicing
  • Issue and Complaint Resolution
  • Verbal and Written Communication
  • Customer Account Management
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Proactive Self-Starter
  • Document and Records Management
  • Attention to Detail
  • Training and Development

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Teacher

Anna ISD
08.2021 - 08.2023

Service Account Manager (SAM)

Apex Systems - Microsoft
07.2019 - 09.2019

Customer Service Bilingual Representative

WORLDVENTURES SERVICES LLC
11.2018 - 07.2019

Assistant to the Regional Manager

ArcelorMittal - Petrobras
05.2010 - 06.2011

Legal Assistant

RUI TENREIRO LAW
01.2008 - 05.2010

CIVIL REGISTRY OFFICE, BRAZIL REGISTRY CLERK

Cartorio 5th Officio
10.2006 - 10.2008

Financial Assistant

EXTERNATO CAMPISTA SCHOOL BRAZIL
01.1998 - 12.2006

Associate of Science - Business Management & Administration

Dallas County Community College

Bachelor's - Law, Contracts and Employment Law

Salgado De Oliveira University
Marcelle Anderson