Marcelle DAVIS
Milledgeville,GA
Summary
Results-driven sales professional with a proven ability to identify client needs and deliver customized solutions that drive success. Exceptional negotiation and communication skills facilitate the closing of high-value deals while fostering long-term customer loyalty. A strong track record of building robust customer relationships contributes to consistent revenue growth and business expansion. Committed to leveraging expertise in sales strategy to achieve organizational goals and enhance client satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Sales Advisor
Selectquote Insurance
07.2021 - Current
- Handled high volume of inbound calls from prospective customers during peak periods while maintaining excellent attention to detail and professional rapport.
- Utilized CRM software effectively to manage client information, track leads, and monitor sales progress.
- Participated in ongoing professional development opportunities, staying current on industry trends and product offerings to better serve clients.
- Increased client satisfaction by providing personalized insurance recommendations based on their unique needs and financial goals.
- Followed up promptly with interested clients to close sales.
- Analyzed customer needs to provide customized insurance solutions.
Representative
National Write Your Congressman
06.2020 - 03.2021
- Perform cold-calling and follow-ups with leads to secure new revenue.
- Develop and maintain positive customer relations and coordinate with team members to properly handle requests and questions.
- Forge and nurture impactful relationships with members to cultivate loyalty.
- Use consultative sales approach to understand member needs and recommend relevant offerings.
- Conduct on-site product demonstrations to highlight features, answer member questions and redirect concerns toward positive aspects.
- Boost brand awareness, implement promotional campaigns and employ sales tactics to grow membership base in Middle Georgia.
- Manage over 30 prospect calls per day.
- Increased membership by 8% in Territory within first 6 months
- Merchandised products for stronger visibility and presentation.
- Devised and deployed optimized sales management and revenue development strategies, boosting sales in Georgia/Alabama territory 150% over 3-year period.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Generated continuous customer referrals by delivering exceptional sales support, increasing revenue by 25% year over year.
- Established and managed over 80 successful account relationships with store leaders in corporate accounts, regional chains and independent stores, and national and regional sales managers by building rapport and maintaining consistent communication.
Territory Manager - Sales
Green Goddess Group
06.2013 - 03.2020
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained and mentored sales representatives in sales techniques and strategies.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
- Increased sales volume with implementation of targeted marketing strategies, tailoring product pitches to meet unique needs of diverse customer segments.
- Delivered personalized client training sessions on product features and benefits, leading to increased product usage and customer satisfaction.
Store Manager
Peachtree Natural Foods
01.2011 - 06.2013
- Manager of retail store with $140,000 inventory. Successfully reduced inventory by $21,000 in six-month period.
- Increased sales by 60% over two-year period.
- Recruited, trained and managed staff of five.
- Coordinated and hosted community education events featuring industry leaders in Natural Health Industry.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
MBA - Business Administration and Management
Shorter College
Rome, GA01.2007
Bachelor of Arts - Journalism, Public Relations
Georgia State University
Atlanta, GA01.1992
Skills
- Sales expertise
- Collaborative teamwork
- Sales trend analysis
- Strategic relationship building
- Inventory management
- Mentoring
- CRM proficiency
- Performance tracking and analysis
- Persuasive communication
- Negotiation expertise
- Self motivation
Timeline
Senior Sales Advisor
Selectquote Insurance
07.2021 - Current
Representative
National Write Your Congressman
06.2020 - 03.2021
Territory Manager - Sales
Green Goddess Group
06.2013 - 03.2020
Store Manager
Peachtree Natural Foods
01.2011 - 06.2013
Bachelor of Arts - Journalism, Public Relations
Georgia State University
MBA - Business Administration and Management
Shorter College
License
Licensed Insurance Agent, Accident, Health and Life
NPN
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