Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcelle Green

Phoenix,AZ

Summary

Effective at customizing recruitment strategies to meet different needs. Proficient in measuring success, documenting actions, and reporting on progress in closing workforce gaps.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Hiring Manager

PepsiCo
02.2022 - Current
  • Handled day-to-day operations
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Provide back-up support to supervisors when not interviewing or training
  • Maintain all house keeping housekeeping standards and records as needed
  • Ensure team is adequately staffed, managed and trained

Warehouse Associate/Peer Coach

PepsiCo
02.2021 - 01.2022
  • Operate electric pallet jack or forklift while having a headset on to fulfill orders.
  • Managed warehouse operations and verified proper shipment procedures.
  • Helped train new employees in safe practices and warehouse procedures.

Warehouse Supervisor

BOP Food Service Warehouse
06.2018 - 12.2020
  • Handled processing paperwork for orders when received
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

Customer Service Specialist Trainer

Grainger
03.2016 - 06.2018
  • Take incoming calls from customer
  • Implemented and developed customer service training processes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Cross-trained and backed up other customer service managers.

Customer Service Manager

Alpha Connect
01.2013 - 07.2017
  • Perform audits of agents calls
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.

Education

BSW - Social Work

Arizona State University
Tempe, AZ
05.2018

Associate in Liberal Arts - undefined

GateWay Community College
Phoenix, AZ
05.2014

Skills

  • Logistics
  • Order Picker (4 years)
  • Pallet Jack
  • Shipping & Receiving
  • Warehouse Management
  • Order Picking
  • Warehouse Supervisor Experience
  • Microsoft Office (10 years)
  • Salesforce
  • SAP
  • Forklift
  • Reach Truck
  • Inventory Control
  • Load & Unload (4 years)
  • Microsoft Outlook (2 years)
  • Warehouse Experience (4 years)
  • Heavy Lifting (4 years)
  • Workforce Planning
  • Employee Relations
  • Job Applicant Interviews
  • Diversity and Inclusion

Certification

OSHA, Standup forklift, Sit down forklift, Reach, Pallet Jack

Timeline

Hiring Manager

PepsiCo
02.2022 - Current

Warehouse Associate/Peer Coach

PepsiCo
02.2021 - 01.2022

Warehouse Supervisor

BOP Food Service Warehouse
06.2018 - 12.2020

Customer Service Specialist Trainer

Grainger
03.2016 - 06.2018

Customer Service Manager

Alpha Connect
01.2013 - 07.2017

BSW - Social Work

Arizona State University

Associate in Liberal Arts - undefined

GateWay Community College

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Marcelle Green