Laura Audrey Emagan Tchokotcheu
Houston,TX
Summary
Dedicated and experienced professional with a background in human resources and leadership. Skilled in organizational management, team support, and resource coordination. Adept at fostering a positive work environment and contributing to the growth and efficiency of organizations. Currently serving as the president of a self-founded association for the past four years, demonstrating strong leadership and organizational skills.
Overview
6
6
years of professional experience
Work History
President
Womens Amputee Football Association Cameroon (WAFAC)
01.2019 - Current
- Founded and led the association, managing a team and overseeing all operations, projects, and events.
- Developed and implemented strategic plans to achieve the association’s objectives and increase community impact.
- Organized community initiatives, fostered partnerships, and managed budgets to ensure sustainable growth and development.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Customer Service Representative
Dollar Tree
10.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Waitress Trainee
The Chef's Table
04.2024 - 09.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Human Resources Assistant
GIC JEDIDJA
01.2020 - 01.2022
- Assisted in daily HR functions, including recruitment, employee support, and administrative tasks.
- Supported HR initiatives and coordinated activities aimed at improving employee engagement and productivity.
- Maintained accurate employee records and helped with onboarding processes to ensure smooth integration of new hires.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Answered and redirected incoming phone calls for the office.
Education
Bachelor Degree - Human Ressource
Institut Superieur De Gestion
Cameroon01-2022
Skills
- Human Resources: Recruitment support, employee engagement, administrative coordination
- Leadership: Team management, strategic planning, community outreach
- Organizational Skills: Project management, event coordination, budget management
- Communication: Interpersonal communication, public speaking, report writing
Languages
French (native)
English (fluent/conversational, if applicable)
Timeline
Customer Service Representative
Dollar Tree
10.2024 - 04.2025
Waitress Trainee
The Chef's Table
04.2024 - 09.2024
Human Resources Assistant
GIC JEDIDJA
01.2020 - 01.2022
President
Womens Amputee Football Association Cameroon (WAFAC)
01.2019 - Current
Bachelor Degree - Human Ressource
Institut Superieur De Gestion
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