MARCELLE MOORE
Fort Worth,TX
Summary
Dedicated civilian liaison representative bringing over 14 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion of and retaining highly eductive teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Officer-in-Charge Secretary / Civilian Liaison
Department Of Defense / Defense Health Agency
02.2009 - Current
- Knowledge of, and skill in applying, basic human resources (HR) rules, procedures, and operations sufficient to: accomplish routine support tasks within HR office; provide routine information;
complete civilian or military forms and applications for actions or benefits; request HR records from records center; initiate HR actions; maintain files and/or employee records, position descriptions, training records, or other HR items; and
use personal computer, terminal, and office software programs to enter data, complete forms, and correct errors and omissions in HR documents, files, and records, as needed. - Knowledge of comprehensive body of HR rules, procedures, and technical methods to: carry out limited projects; analyze variety of routine facts; research minor complaints or problems that are not readily understood; and summarize HR facts and issues.
- Knowledge of , and skills in applying, standardized body of HR rules, procedures, and operations sufficient to: perform full-range of support assignments; provide support to HR specialists involved in one or more specialties such as classification, employee benefits, or military; use personal computers to prepare HR documents with complicated formatting, e.g., headers and footers; and use personal computers and software programs in office environment to extract, revise, or sort information from files, records, or databases.
- Communicates with a variety of individuals, both within & outside agency/organization to exchange information and resolve issues.
- Communicated orally and explained priorities to meet organizational needs.
- Perform work assignments in compliance with instructions, policies, and previous training.
- Experience in developing variety of written documents (i.e., reports, customer emails, status updates, etc.) which require research and analysis of data acquired from a variety of sources for command and as union representative.
- Processes timesheets for all civilian employees for regular time and any leave, in-processes all new GS employees, responsible for daily payroll corrections & timely submission of bi-weekly payroll for all civilian and contracted employees.
- As Human Resource Liaison developed, implemented, and administered human resources policies and procedures in conjunction with management team.
- Works to maintain effective employee relations within command through maintaining impartial approach in assessment of employee and management issues.
- Swear in new employees, and assist new employees with all required training. Conduct new hire orientations, counsel employees, submit write up for probations and terminations.
- Process schedule changes and conflicts.
- Accomplish routine support tasks within HR office.
- Provide routine information.
- Complete civilian, contractor, & military forms and applications for actions or benefits.
- Initiate background investigation I.E., fingerprinting and EQIP.
- Review outgoing correspondences for procedural, grammatical and typographical accuracy, maintains control records on incoming correspondences and action documents.
- Order, monitor, and maintain full range supply services utilizing DMLSS systems totaling $100,500.00 for all departments through entire medical clinic.
- Prepare variety of recurring internal reports and documents from information obtained from staff, files and other sources.
- Maintains Officer in Charge and conference room calendars, schedule appointments and arranges conferences including space, time, contacting people.
- Scheduling, canceling, re-scheduling patient’s appointments and/or consults for Naval Operational Support Center.
- Produce no-show letters of appointments to patient and their Commanding Officers
- Verify and update demographics and perform basic eligibility as well as process pre-authorization requirements.
- Processes timesheets for all civilian employees for regular time and any leave, in-processes all new GS employees, responsible for daily payroll corrections & timely submission of bi-weekly payroll for all civilian and contracted employees.
- Advise, counsel & instruct employees on both work and administrative matters.
- Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to higher-level supervisor or manager.
- Identify developmental and training needs of employees, providing or arranging for needed development and training.
- Find ways to improve production or increase quality of work directed.
- Trusted Agent (TA) in-processes all new contractor employees and volunteers by entering all personal information into (ICAM) Identity Credential & Access Management system after receiving background and fingerprint verification from security department.
- Supported effective communication between military personnel and civilian contractors by scheduling meetings, managing correspondence, and ensuring timely delivery of information.
- Coordinated logistical and administrative support for joint military-civilian projects, facilitating smooth operations and project completion.
- Coordinated meetings, prepared agendas, and organized materials to support successful interactions between military and civilian stakeholders.
- Maintained detailed records, managed databases, and prepared reports to track progress and outcomes of initiatives involving military-civilian partnerships.
- Advise on and/or resolve moderately complex, non-controversial, well-precedented factual, procedural, and/or recurring issues for which there are one or more readily apparent solutions;
- Assisted in coordination of events, projects, and initiatives to build relationships and strengthen partnerships between military and civilian community.
- Perform management advisory services for specific requests related to immediate problems of limited scope.
Medical Support Assistant
DEPARTMENT OF DEFENSE
SAN DIEGO , CA
03.2003 - 01.2009
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Contributed to positive work environment through proactive problem-solving and excellent teamwork abilities.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided compassionate support, addressing patient concerns and inquiries in professional manner.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Maintained high degree of professionalism and composure in high-stress situations, ensuring well-being of patients and staff alike.
- Provided exceptional customer service to patients from diverse backgrounds, fostering inclusive environment that promoted trust and respect.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Assisted in reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Interviewed patients to verify and update clinical and demographic records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Used CHCS/ALTHA to maintain and record patient data and generate reports.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
MBA - Human Resources Management, United States
American InterContinental University
Schaumburg, IL08.2023
MBA - Health Care Management
American InterContinental University
Schaumburg, IL05.2022
Bachelor of Arts - Human Resources Management, United States
Strayer University
Online03.2020
Associate of Arts - Business
Strayer University
Online12.2018
High School Diploma -
Samuel F. B. Morse High
San Diego, United States06.1989
Skills
- Workforce improvements
- Benefits administration
- Recruitment
- Payroll coordination
- Employee relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Service Award – 02/12, 04/12 & 04/03/17
- NHCCC Command Coins – 06/12 & 11/13
- Civilian of the 4thQuarter – 11/13
Certification
State of Texas Notary 12/01/2022 – 12/01/2026
T3 Secret NACLI Clearance 03/31/2020 – 03/31/2030
Timeline
Officer-in-Charge Secretary / Civilian Liaison
Department Of Defense / Defense Health Agency
02.2009 - Current
Medical Support Assistant
DEPARTMENT OF DEFENSE
03.2003 - 01.2009
MBA - Human Resources Management, United States
American InterContinental University
MBA - Health Care Management
American InterContinental University
Bachelor of Arts - Human Resources Management, United States
Strayer University
Associate of Arts - Business
Strayer University
High School Diploma -
Samuel F. B. Morse High
State of Texas Notary 12/01/2022 – 12/01/2026
T3 Secret NACLI Clearance 03/31/2020 – 03/31/2030
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