Marcelle Shelton
Bluff Dale
Summary
Dedicated professional with experience in machine operation and customer service. Known for effective communication and attention to detail, contributing to improved customer satisfaction and streamlined operations. Ready to leverage skills to enhance team performance.
Overview
11
11
years of professional experience
Work History
Machine Operator
Saint Gobain Abrasives
Stephenville
10.2023 - Current
- Loaded materials into machines ensuring proper alignment and setup.
- Load raw materials into machines according to specified measurements.
- Adjust machine settings to complete tasks accurately.
- Monitored equipment performance and conducted routine maintenance checks.
- Carry out regular safety checks on machinery prior to operation.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Adhered to safety protocols while handling hazardous materials.
- Trained new operators on machine functions and safety procedures to ensure compliance and operational readiness.
- Developed and delivered comprehensive training programs for new hires to facilitate quicker onboarding.
- Collaborated with team members to streamline workflow processes and enhance overall efficiency.
- Inspect finished workpieces to ensure conformance with specifications.
- Inspected finished products for quality assurance standards compliance.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Responded to and initiated proper corrections to process alarms.
- Record production information such as quantities produced and materials used on daily logs.
Sales Associate
AutoZone
Stephenville
05.2023 - 10.2023
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Resolved customer inquiries and complaints effectively to improve experiences.
- Assisted customers in finding products, addressing inquiries, and providing tailored product advice to enhance shopping experience.
- Welcomed customers and delivered outstanding service to foster positive shopping atmosphere.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain sufficient inventory levels.
- Cultivated relationships with peers and management to support collaborative team initiatives.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered packages efficiently across designated routes to ensure timely arrivals.
- Loaded and unloaded packages safely to prevent damage during transit.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Inspected vehicle and maintained gas, oil and water levels.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Owner's Assistant
Advance Tech Auto Repair
Stephenville
11.2020 - 05.2023
- Facilitated communication between technicians and customers about repairs to ensure clarity and satisfaction.
- Developed customer feedback processes to gather insights for improving service quality.
- Scheduled customer appointments and service orders to optimize workflow.
- Coordinated multiple schedules using online calendaring system.
- Assisted in maintaining inventory of auto parts and supplies.
- Organized documentation for vehicle service history and warranties.
- Prepared invoices and drafted memos for executives.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Used filing systems to improve document management and organization.
- Handled confidential information with discretion and integrity.
BUILDER
Texas Hill Country Furniture & Mercantile
Santo
11.2016 - 10.2020
- Executed build procedures and work instructions to construct structures of varying sizes, ensuring adherence to specifications.
- Constructed custom furniture pieces using woodworking tools and techniques.
- Operated machinery for precise cutting, sanding, and finishing of wood materials to ensure quality craftsmanship.
- Utilized hand tools and power tools for precise construction.
- Inspected finished products for quality and design accuracy.
- Renovated and repaired structures to enhance functionality and extend lifespan.
- Applied finishing touches, such as painting and staining.
- Maintained a clean and organized work environment to ensure safety.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Cashier
Dollar Tree
Stephenville
07.2015 - 04.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Issued receipts, refunds, credits or change due to customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained clean, organized checkout areas to promote efficient transactions and positive customer interactions.
- Assisted customers in locating products throughout the store.
- Greeted customers and addressed inquiries about store products and services to enhance the shopping experience.
- Provided exceptional customer service to patrons by actively listening and engaging with their needs.
- Stocked shelves and restocked merchandise to ensure availability of products.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Stephenville High School
Stephenville, TXSkills
- Machine operation
- Quality control
- Order reading
- Attention to detail
- Strong work ethic
- Good communication
- Customer service
Timeline
Machine Operator
Saint Gobain Abrasives
10.2023 - Current
Sales Associate
AutoZone
05.2023 - 10.2023
Owner's Assistant
Advance Tech Auto Repair
11.2020 - 05.2023
BUILDER
Texas Hill Country Furniture & Mercantile
11.2016 - 10.2020
Cashier
Dollar Tree
07.2015 - 04.2017
High School Diploma -
Stephenville High School