Marcellena Grey
Rehoboth,NM
Summary
Proven Certified Medical Administrative Assistant with a track record of enhancing patient satisfaction and streamlining office operations at Rehoboth McKinley Christian Health Care Services. Demonstrates exceptional attention to detail and problem-solving skills, contributing to revenue growth and efficient patient care coordination. Excels in HIPAA compliance and patient charting, ensuring privacy and accuracy in medical records.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Medical Administrative Assistant
Rehoboth McKinley Christian Heath Care Services
2021.08 - Current
- Assisted in revenue growth by verifying insurance eligibility, collecting co-payments, and reconciling daily financial transactions.
- Contributed to a well-organized office environment by maintaining updated inventory of medical supplies and equipment.
- Assisted in improving patient care by coordinating with healthcare professionals on treatment plans and referrals.
- Enhanced office efficiency by managing and maintaining accurate medical records for easy retrieval.
- Achieved higher patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Cerner, Athena, Meditech to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Record vitals signs Blood pressure, temperature, measuring height, and weight
Certified Nursing Assistant
Rehoboth McKinley Christian Health Care Services
2007.04 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering phone calls.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
Corticoid Medical Administrative Assistant
National Health Career Association
Albuquerque, NM08.2021
Associates of Liberal Arts
The University of New Mexico - Gallup
Gallup05.2004
Associates of General Studies
The University of New Mexico - Gallup
Gallup, NM05.2004
Certification of Nursing Assistant
The University of New Mexico - Gallup
Gallup, NM06.2003
High School Diploma -
Rehoboth Christian School
Rehoboth, NM05.1999
Skills
- Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Patient Care
- Computer Skills
- HIPAA Compliance
- Clinical Documentation
- Patient Charting
- Phone and Email Etiquette
- Physician assistance
Certification
- CMAA - Certified Medical Administrative Assistant
- CNA - Certified Nurse Assistant
Timeline
Certified Medical Administrative Assistant
Rehoboth McKinley Christian Heath Care Services
2021.08 - Current
Certified Nursing Assistant
Rehoboth McKinley Christian Health Care Services
2007.04 - Current
Corticoid Medical Administrative Assistant
National Health Career Association
Associates of Liberal Arts
The University of New Mexico - Gallup
Associates of General Studies
The University of New Mexico - Gallup
Certification of Nursing Assistant
The University of New Mexico - Gallup
High School Diploma -
Rehoboth Christian School
- CMAA - Certified Medical Administrative Assistant
- CNA - Certified Nurse Assistant
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